Naomi Garcia
Porterville,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Sales Associate
Metro PCS Authorized Dealer
2016.12 - 2018.04
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Attended monthly sales meetings and quarterly sales trainings.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Recorded accurate and efficient records in customer database.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Hostess
Dennys Resturant
2014.10 - 2016.09
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Used cash registers and credit card machines to cash out customers.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Completed daily side work and opening and closing duties without fail.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Answered phone calls to take orders, give information and document reservations.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Crew Member
McDonald's
2014.11 - 2015.09
- Reconciled receipt totals, cash and credit payments to address shortages.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Worked front counter, drive-thru and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Certificate - Business Administration
Pikes Peak Community College
Colorado Springs, CO12.2023
Certificate - Cosmetology
Milan Institute - Visalia
Visalia, CA12.2022
Skills
- Meeting Deadlines
- Excellent People Skills
- Cash Handling Accuracy
- Complex Problem-Solving
- Documentation and Recordkeeping
- Recognition of Security Risk
- Answering Customer Questions
- Listening Skills
- Store Opening and Closing
- Teamwork and Collaboration
- Verbal and Written Communication
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Metro PCS Authorized Dealer
2016.12 - 2018.04
Crew Member
McDonald's
2014.11 - 2015.09
Hostess
Dennys Resturant
2014.10 - 2016.09
Certificate - Business Administration
Pikes Peak Community College
Certificate - Cosmetology
Milan Institute - Visalia
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