Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Naomi Garcia

Porterville,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Sales Associate

Metro PCS Authorized Dealer
12.2016 - 04.2018
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Built relationships with customers and community to promote long term business growth.
  • Recorded accurate and efficient records in customer database.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Hostess

Dennys Resturant
10.2014 - 09.2016
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Used cash registers and credit card machines to cash out customers.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Completed daily side work and opening and closing duties without fail.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Answered phone calls to take orders, give information and document reservations.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Crew Member

McDonald's
11.2014 - 09.2015
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Worked front counter, drive-thru and other areas.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

Certificate - Business Administration

Pikes Peak Community College
Colorado Springs, CO
12.2023

Certificate - Cosmetology

Milan Institute - Visalia
Visalia, CA
12.2022

Skills

  • Meeting Deadlines
  • Excellent People Skills
  • Cash Handling Accuracy
  • Complex Problem-Solving
  • Documentation and Recordkeeping
  • Recognition of Security Risk
  • Answering Customer Questions
  • Listening Skills
  • Store Opening and Closing
  • Teamwork and Collaboration
  • Verbal and Written Communication

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Metro PCS Authorized Dealer
12.2016 - 04.2018

Crew Member

McDonald's
11.2014 - 09.2015

Hostess

Dennys Resturant
10.2014 - 09.2016

Certificate - Business Administration

Pikes Peak Community College

Certificate - Cosmetology

Milan Institute - Visalia

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Naomi Garcia