Naomi Gonzalez
La Feria,TX
Summary
Dynamic sales professional with a proven track record at Qualfon, excelling in customer relationship building and retention strategies. Leveraged strong interpersonal communication skills to exceed retention targets and enhance client satisfaction. Skilled in analyzing feedback and implementing upselling techniques, driving revenue while maintaining exceptional service quality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Representative
Qualfon
Harlingen, TX
10.2020 - Current
- Developed strong customer relationships to enhance client retention and satisfaction.
- Trained and mentored junior sales staff on best practices and effective selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Retention Agent
Spectrum
Harlingen, TX
02.2017 - 02.2019
- Developed retention strategies to enhance customer loyalty and reduce churn rates.
- Analyzed customer feedback to identify improvement areas in service delivery.
- Prevented potential account cancellations by addressing customer complaints effectively and efficiently.
- Exceeded monthly retention targets consistently by employing effective negotiation tactics when dealing with unsatisfied clients.
- Implemented upselling techniques based on client preferences, generating additional revenue opportunities without compromising satisfaction levels.
Education
Associate of Science - Medical Assistant
Southern Careers Institute
TX04-2020
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
Certification
- CMA - Certified Medical Assistant
Timeline
Sales Representative
Qualfon
10.2020 - Current
Retention Agent
Spectrum
02.2017 - 02.2019
Associate of Science - Medical Assistant
Southern Careers Institute
Medical Assistant
I completed my Medical Assistant program at Southern Careers Institute in Harlingen, Tx. I experienced hands on training with patient care, taking vitals, administering injections, and maintaining medical records. Although I was new to the field, my customer service experience helped me develop strong communication skills and multitasking abilities.