Naomi Gonzalez
Kirkland,WA
Summary
Hard working employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
A hospitality professional with strong background in customer service and team support. Recognized for consistently delivering high-quality service and enhancing guest experiences. Known for effective teamwork and reliability, with ability to adapt to changing circumstances seamlessly. Key skills include communication, problem-solving, and multitasking.
Overview
5
5
years of professional experience
Work History
Front of House Member/Shift Leader in Training
Sweetgreen
11900 NE Village Plaza Suite 164,Kirkland,WA 98034
02.2024 - Current
- Collaborated with team members to execute timely food preparation and order fulfillment.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Provided feedback to management on team performance and operational challenges, contributing to continuous improvement efforts.
- Maintained a safe and clean working environment, adhering to company policies and safety protocols.
- Reached out to managers and team leaders to source requirements for training and identify needs.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management, tracking supplies to reduce waste and prevent shortages.
- Assisted in building a positive workplace culture through proactive communication, teamwork, and constructive feedback among colleagues.
Reimbursement Member
Michaels
3115 Alderwood Mall Blvd,Lynnwood,WA,98036
09.2022 - 05.2023
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- I organized the aisles keeping it clean and putting away products to their original places.
- Replenished items to maintain stock availability.
- Greeted customers and retrieved requested products to drive satisfaction.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Packed and unpacked items, checking breakables before stocking on shelves.
Assistant Cleaner
AlquisiraCleaningServiceLLC
01.2021 - 05.2022
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
Education
High School Diploma -
Edmonds Elearning Academy
06-2023
Skills
- Customer Service
- Organizing and Prioritizing Work
- Team player mentality
- Allergy awareness
- Training and mentoring
- Open-close procedures
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Adaptability and flexibility
- Cash handling
- Dishwashing
- Meal preparation
- Stocking and replenishing
Timeline
Front of House Member/Shift Leader in Training
Sweetgreen
02.2024 - Current
Reimbursement Member
Michaels
09.2022 - 05.2023
Assistant Cleaner
AlquisiraCleaningServiceLLC
01.2021 - 05.2022
High School Diploma -
Edmonds Elearning Academy