Naomi Gonzalez
Woodinville,WA
Summary
Detail-oriented hospitality professional skilled in customer service and employee training. Expertise in addressing inquiries, resolving issues, and providing feedback for continuous improvement, contributing to a positive workplace culture and enhanced guest experiences.
Overview
6
6
years of professional experience
Work History
Front of House Member/Shift Leader in Training
Sweetgreen
02.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on front-of-house procedures, enhancing customer relations and maintaining cleanliness standards.
- Collaborated with team members to execute timely food preparation and order fulfillment.
- Maintained a safe and clean working environment, adhering to company policies and safety protocols.
- Provided management with feedback on team performance and operational challenges, supporting continuous improvement efforts.
- Assisted in inventory management by tracking supplies, helping to minimize waste and prevent shortages.
- Assisted in building a positive workplace culture through proactive communication, teamwork, and constructive feedback among colleagues.
- Reached out to managers and team leaders to source requirements for training and identify needs.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Reimbursement Member
Michaels
09.2022 - 05.2023
- Answered customer questions and provided store information.
- Executed daily recovery tasks to ensure clean and organized areas, supporting operational efficiency.
- Trained new team members on cash register operations, stock procedures, and customer service to enhance team competency.
- Organized aisles by cleaning and returning products to their designated locations.
- Replenished items to maintain stock availability.
- Greeted customers and retrieved requested products to drive satisfaction.
- Updated product displays with new pricing and promotional signs to attract customer attention and drive sales.
Assistant Cleaner
AlquisiraCleaningServiceLLC
01.2021 - 05.2022
- Scrubbed bathrooms, eliminating soap scum, mold, and dirt to uphold high cleanliness standards.
- Vacuumed carpeted areas and mopped hard surfaces using appropriate cleaning solutions.
- Cleaned windows, glass partitions, and mirrors with specialized cleaners and sponges.
- Collected trash from hallways and bathrooms, contributing to a tidy and welcoming environment. from floors in hallways, bathrooms, and work areas.
- Removed trash bags from designated areas, ensuring clean and hygienic workspaces., broke down boxes, and sorted recyclables for proper disposal.
Education
High School Diploma -
Edmonds Elearning Academy
06-2023
Skills
- Food handling procedures
- Customer service
- Employee training
- Inventory management
- Attention to detail
- Time management
- Team player mentality
- Conflict resolution
- Communication skills
Timeline
Front of House Member/Shift Leader in Training
Sweetgreen
02.2024 - Current
Reimbursement Member
Michaels
09.2022 - 05.2023
Assistant Cleaner
AlquisiraCleaningServiceLLC
01.2021 - 05.2022
High School Diploma -
Edmonds Elearning Academy