Naomi Hayes
Hendersonville,NC
Summary
Developed skills in fast-paced healthcare environment, focusing on patient care and administrative tasks. Demonstrated ability to manage patient records and assist with medical procedures. Seeking to apply these transferrable skills in new field, leveraging experience in high-stress settings.
Punctual and compassionate, always ensuring patient comfort and care. Well-versed in medical terminology and procedures, proficient in administering medications and recording vital signs. Committed to improving patient outcomes through efficient support and attention to detail.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. I’m ready to bring my year of experience to the table!
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Southern Eastern Orthopedics & Spine (sports Med)
Hendersonville, NC
01.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Completed EKGs and other tests based on patient presentation in office.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Server
Verri’s restaurant
Hendersonville, NC
04.2023 - Current
- Cleaned and sanitized work areas consistently to avoid errors in data and research.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Barista
Harris Teeter
Hendersonville, NC
02.2019 - 05.2022
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Supported highest standards of conduct and service to support company reputation.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
High School Diploma -
East Henderson High School
East Flat Rock, NC06.2022
Skills
- Order Accuracy
- Sales Expertise
- Point of Sale (POS) System Operations
- Guest Seating
- Customer service
- Customer satisfaction accuracy
- Positive and Professional
- Price Memorization
- Performance Improvement
- Medical terminology
- HIPAA compliance
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Medication administration
- Electronic health records
- Vital sign monitoring
- Sterilization techniques
- Wound care
- Patient assessments
- Inventory management
- Medical records management
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Basic life support
- Physical stamina
- Blood pressure measurement
- Telephone etiquette
- HIPAA protocols
- Vital signs monitoring
- Reliable team player
- First aid
- CPR
Education and Training
true
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) - American Heart Association.
Timeline
Certified Medical Assistant
Southern Eastern Orthopedics & Spine (sports Med)
01.2024 - Current
Server
Verri’s restaurant
04.2023 - Current
Barista
Harris Teeter
02.2019 - 05.2022
High School Diploma -
East Henderson High School