Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Naomi Hemphill

Post Falls,ID

Summary

Empathetic, effective and motivated Medical Assistant combines clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Possessing uncompromising work ethic, time management, organization and prioritization qualities. With over 20 years of customer service experience, 2 years in healthcare and 2 years as a receptionist.

Overview

3
3
years of professional experience
1
1
Certification

Work History

CMA

Heritage Health
Coeur D'Alene, ID
05.2023 - Current
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Responded to patient callbacks.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Verified patient information prior to specimen collection.
  • Performed venipuncture and other blood collection procedures according to established standards.

CNA

Aaging Better In Home Care
Post Falls, ID
05.2022 - Current
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Followed care plan and directions to administer medications.
  • Aided with mobility and independence for disabled individuals.

Receptionist

Northwest Integrated Family Medicine
Post Falls, ID
09.2022 - 01.2023
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled and confirmed appointments.
  • Updated and recorded customer or client information to maintain accounts.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.

Receptionist

Absolute Drug & Alcohol Testing
, ID
09.2022 - 09.2022
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments and updated accounts to reflect balance changes.

Education

Medical Assisting

North Idaho College
Coeur D'alene, ID
11.2023

GED -

North Idaho College
Coeur D'alene, ID
05.2022

High School Diploma -

Home School
Post Falls, ID
06.2006

Skills

  • Professional Bedside Manner
  • Venipuncture and Phlebotomy
  • HIPAA Compliance
  • Clear Communication
  • Diagnostic Testing
  • Critical Thinking
  • Routine Laboratory Testing
  • Patient Relations
  • Operating EKG Equipment
  • Treatment Room Preparation

Certification

  • CPR certified.
  • Certified Clinical Medical Assistant.
  • BLS certified.
  • Certified Nursing Assistant.
  • Mental Health Crisis Training.

Timeline

CMA

Heritage Health
05.2023 - Current

Receptionist

Northwest Integrated Family Medicine
09.2022 - 01.2023

Receptionist

Absolute Drug & Alcohol Testing
09.2022 - 09.2022

CNA

Aaging Better In Home Care
05.2022 - Current

Medical Assisting

North Idaho College

GED -

North Idaho College

High School Diploma -

Home School

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Naomi Hemphill