Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NAOMI HIRONYMOUS

Draper,UT

Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.

Overview

4
4
years of professional experience

Work History

Barista

June's Place Rexburg
Rexburg, United States
10.2022 - 01.2024
  • Recommend certain drinks and flavors based on a solid understanding of what the customer needs and preferences
  • Create a wide variety of hot and cold drinks according to recipes to get consistently good reviews for our shop
  • Create a superlative coffeehouse experience through customer service, beverage preparation, presentation, and thorough cleanliness and sanitation of space.

Server

CupBop Rexburg
Rexburg, United States
08.2022 - 01.2023
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Used slow periods to restock supplies, ice, trays, and delivery bags
  • Upsold appetizers and drinks to enhance sales numbers.

Customer Service Representative

Melaleuca The Wellness Company
Rexburg, United States
01.2022 - 06.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Recorded account information to open new customer accounts
  • Clarified customer issues and determine the root cause of problems to resolve product or service complaints.

Barista

The Drink Station Houston
Houston, United States
03.2020 - 08.2021
  • I have created various hot and cold drinks with consistently positive customer service scores
  • Created a pleasant coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing, and thorough cleanliness and sanitation of the space.

Education

General Studies -

Brigham Young University - Idaho
01.2023

High School Diploma -

Robert Turner College and Career High School
05.2021

Skills

  • Customer Service
  • Fast Learner
  • Good team player
  • Fluent in Spanish
  • Cash Handling
  • POS Systems

Languages

Spanish
Professional

Timeline

Barista

June's Place Rexburg
10.2022 - 01.2024

Server

CupBop Rexburg
08.2022 - 01.2023

Customer Service Representative

Melaleuca The Wellness Company
01.2022 - 06.2022

Barista

The Drink Station Houston
03.2020 - 08.2021

General Studies -

Brigham Young University - Idaho

High School Diploma -

Robert Turner College and Career High School

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NAOMI HIRONYMOUS