Hi, I’m
Naomi Hoffman
Graham,WA
Summary
- Highly motivated professional offering proficiency in data entry with several years of experience in administrative support and customer service. Personable team player with exceptional customer service abilities. Fast learner with efficient in planning, problem-solving, strong organizational and communication skills.
Overview
28
years of professional experience
Work History
Kent Collision Center
Front Desk Customer Service Representative
08.2022 - 10.2022
Job overview
- Greeted customers professionally provided friendly, knowledgeable assistance.
- Documented damage with photographs and detailed written descriptions.
- Maintained clean reception area
- Helped customers obtain alternate transportation via rental car services.
- Used CCC One software to input vehicles
- Provided clerical support to company employees by copying, faxing and filing documents.
- Prepared logs on each repair and maintained customer records for each job.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collect payments.
Stay Tech Inc
Residential Administrator
03.2000 - 01.2013
Job overview
- Financial Accounting and business bookkeeping
- Answering incoming calls using telephone etiquette
- Purchasing and receiving new inventories
- Organized and attended special events. network with other businesses and attract new customers
- Performed statistical analyses to gather data for operational needs and costs.
Law Office Of Brandt & Szabo
Legal Assistant
11.1996 - 01.1998
Job overview
- Prepare confidential documents for postage
- Ensuring and protecting client privacy rights at all times
- Correspondence with clients and insurance adjusters
- Answer incoming phone calls, documenting interactions, checking voicemails
- Faxing and filing documents using standard privacy measures
- Securing and disposal of confidential paperwork in office
- Assisting Client case follow-ups for all Attorneys
- Communicated pertinent information to clients via phone, email and mail
- Obtained signatures from attorneys for legal documents
- Received and placed telephone calls to clients and prospective clients
Instant Bail Bonds
Office Administrative Clerk
03.1994 - 01.1995
Job overview
- Writing documentation for court's approval of proposed bail bond agreement
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Interacted with customers by phone, email or in-person to provide information.
- Handled client correspondence and tracked records to foster office efficiency.
- Ensuring viable agreements, filing company paperwork
- Answer incoming calls, data entry and documenting all received messages
- Faxing and photocopying documents
- Take Clients bond information to Pierce County Court
- Check status of clients court dates
- Created, indexed and maintained client binders
Education
Bates Technical College, Tacoma, WA
Certificate from Business Management
03.1994
Clover Park Technical College, Lakewood, WA
Certificate from Banking And Financial Support Services
10.1987
MountTahoma High School, Tacoma, WA
High School Diploma
06.1986
Skills
- Customer Service, Office Administration Work
- Data Entry and 10- Key
- Efficient and Detail-Oriented
- Multitasking Abilities,
- Computer Proficiency, File Management
- MS Office, Excel, Word, PowerPoint
- Multi-Line Telephone Systems
- Typing Speed
Accomplishments
PTA Member and Volunteer:
Graham Elementary & Nelson Elementary
Sept 2003- June 2006
Volunteer Parent:
Frontier Middle School Band & GK High School Band
Oct 2016- May 2023
Volunteer Private Events:
Bartend, Set up tables and chair, help in the kitchen, cleaning, check in guest
Affiliations
Puyallup Main Street Association: Small Business Owners, May 2009- December 2013
Languages
Korean
Elementary
English
Native or Bilingual
Timeline
Front Desk Customer Service Representative
Kent Collision Center
08.2022 - 10.2022
Residential Administrator
Stay Tech Inc
03.2000 - 01.2013
Legal Assistant
Law Office Of Brandt & Szabo
11.1996 - 01.1998
Office Administrative Clerk
Instant Bail Bonds
03.1994 - 01.1995
Bates Technical College
Certificate from Business Management
Clover Park Technical College
Certificate from Banking And Financial Support Services
MountTahoma High School
High School Diploma
Similar Profiles
LUIS R NUNEZLUIS R NUNEZ
Auto Body Repair Technician at Vive Collision, Formerly Vinart Collision Center,Auto Body Repair Technician at Vive Collision, Formerly Vinart Collision Center,
Tara MaroonTara Maroon
Volunteer at Women's Center at Kent State UniversityVolunteer at Women's Center at Kent State University
MARIA LAUROMARIA LAURO
Registered Nurse, Medical Oncology at Bayhealth Medical Center- Kent CampusRegistered Nurse, Medical Oncology at Bayhealth Medical Center- Kent Campus