Naomi Jacobs
Angola,NY
Summary
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
General Physicians
Depew, NY
02.2026 - Current
- Assisted over 100 + patients per day with appointment scheduling and registration processes.
- Managed patient inquiries, providing accurate information to enhance understanding of services offered.
- Coordinated communication between patients and healthcare providers for seamless service delivery.
- Addressed and resolved patient concerns promptly, contributing to a positive experience.
- Assisted patients with form completion, verified legal documents, handled transactions, and balanced drawers with 100% accuracy.
Medical Biller/Customer Service Representative
Buffalo Medical Group
Williamsville, NY
05.2022 - 03.2023
- Processed medical claims efficiently, ensuring compliance with billing regulations and payer guidelines.
- Resolved billing discrepancies through effective communication with insurance companies and healthcare providers.
- Maintained accurate patient records in electronic health record systems for seamless billing operations.
- Collaborated with medical staff to verify patient information and coding accuracy prior to claim submission.
Co Owner
Tredo's Pizzeria
Angola, NY
11.2014 - 05.2022
- Implemented marketing initiatives that increased local brand awareness and drove customer engagement, fostering community connections.
- Trained and mentored staff on customer service standards and food safety protocols, contributing to elevated service quality.
- Developed operational strategies that enhanced kitchen efficiency and streamlined food preparation processes, resulting in improved workflow.
- Managed inventory control systems to optimize ingredient sourcing and reduce waste.
- Performed daily cash counting and reconciliation to ensure accurate financial reporting.
Medical Biller
Buffalo Wheelchair, Ridge Rd
West Seneca, NY
09.2011 - 10.2014
- Processed and submitted medical claims to insurance companies efficiently.
- Ensured accuracy in billing statements and patient invoicing.
- Resolved discrepancies in patient accounts through effective communication with insurance providers.
- Monitored claim status to expedite payments and minimize delays.
Education
GED -
West Seneca
West Seneca, NYSkills
- Customer service
- Data Entry
- Critical Thinking
- Cash Handling
- Data management
- Problem Solving
- Document verification
- Public Communication
- Record Keeping
Timeline
Patient Service Representative
General Physicians
02.2026 - Current
Medical Biller/Customer Service Representative
Buffalo Medical Group
05.2022 - 03.2023
Co Owner
Tredo's Pizzeria
11.2014 - 05.2022
Medical Biller
Buffalo Wheelchair, Ridge Rd
09.2011 - 10.2014
GED -
West Seneca