Naomi Jacques
Spokane
Summary
Dedicated professional with a strong focus on customer relationship building and operational excellence. Experience in mentoring teams and implementing strategic plans that lead to continuous improvement and growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Training Operating Partner
Panera Bread
Spokane, WA
10.2012 - Current
- Direct operational strategies to enhance efficiency and streamline processes across the cafe and market.
- Lead a high-performing team, fostering an environment of collaboration and continuous improvement.
- Implement training programs/materials aligning with organizational goals.
- Facilitate workshops enhancing employee engagement and skill development and market mentor.
- Execute operational excellence on company standards.
- Mentor and train team members and managers on best practices in customer service and operational standards.
- Evaluate training effectiveness through feedback and performance metrics.
- Drive year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Develop budgets, monitor financial performance, and ensure responsibility throughout operations
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Daily in cafe duties while always prioritizing the customer and team member experience.
Server and Ferris Wheel Operator
Betty Danger's Country Club
Minneapolis, MN
04.2015 - 09.2015
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained knowledge of menu items and daily specials to enhance guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new ferris wheel operators on safety procedures, equipment usage, and customer service standards.
- Ensured safe operation of ride, enhancing guest satisfaction by adhering to safety protocols.
- Built and established positive relationships with patrons, team members and supervisors.
Server
Nicollet Diner
Minneapolis, MN
05.2014 - 04.2015
- Delivered exceptional customer service, ensuring guest satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties and use of POS system and cash handling.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained cleanliness and organization of dining area, adhering to health standards.
Delivery Driver
Domino's Pizza
Burnsville, MN
06.2013 - 05.2014
- Delivered orders efficiently, ensuring customer satisfaction and timely service.
- Navigated routes effectively, optimizing delivery times and fuel efficiency.
- Maintained vehicle cleanliness and operational readiness for safe deliveries
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Prepared and served food items in compliance with health and safety regulations.
Assistant Manager
Erbert & Gerbert's
Apple Valley, MN
08.2010 - 12.2012
- Oversaw daily operations, ensuring adherence to company standards and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting.
Education
High School Diploma -
Farmington High School
Farmington, MN06-2012
Skills
- Operational excellence
- Data-driven decision making
- Training and coaching
- Team development
- Organizational development
- Customer relationship building
- Strategic planning
- Recruitment and hiring
- Public speaking
Accomplishments
Two time Upper Crust Winner
Two time 100% Eco Sure Audit
Certified Training Bakery Cafe
Skills Builder Facilitator
2026 BSR: 79.6%
2025 BSR 84%
Market AOR Production Specialist
Certification
Serv Safe
Serv Safe Proctor
Timeline
Server and Ferris Wheel Operator
Betty Danger's Country Club
04.2015 - 09.2015
Server
Nicollet Diner
05.2014 - 04.2015
Delivery Driver
Domino's Pizza
06.2013 - 05.2014
Training Operating Partner
Panera Bread
10.2012 - Current
Assistant Manager
Erbert & Gerbert's
08.2010 - 12.2012
High School Diploma -
Farmington High School