NAOMI JOSEPH
Grovetown,GA
Summary
Detail-oriented administrative and customer service professional with experience in collections, consumer lending, account management, and client relations. Proven ability to communicate effectively, resolve customer concerns, manage multiple priorities, and maintain accurate records in fast-paced environments. Bilingual in English and French with a strong background in customer service and collections.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
World Finance Corporation
08.2025 - Current
- Manage customer accounts and maintain accurate account documentation.
- Conduct collection calls and negotiate payment arrangements on delinquent accounts.
- Process loan applications, payments, and account transactions while ensuring compliance with company policies.
- Resolve customer concerns and provide solutions that strengthen client relationships.
- Handle high call volumes and administrative responsibilities in a fast-paced office environment.
- Educate customers on financial products and services while identifying opportunities to meet customer needs.
Server
Red Claw Restaurant
01.2023 - 08.2025
- Delivered excellent customer service in a fast-paced, high-volume environment.
- Consistently upsold menu items, contributing to increased sales.
- Resolved customer concerns professionally to ensure customer satisfaction.
Finance Intern
Textron, Inc.
05.2024 - 08.2024
- Assisted with financial analysis, reporting, and budget reconciliation for aerospace projects.
- Collaborated with cross-functional teams to ensure accuracy in expense tracking and forecasting.
- Developed Excel models to streamline reporting and improve efficiency.
Server
Cheddar's
05.2022 - 02.2023
- Provided exceptional customer service while managing high guest volume.
- Promoted specials and menu offerings to increase sales.
- Coordinated with staff to ensure efficient service and positive guest experiences.
Education
Bachelor of Science - Finance
Georgia Southern University
12.2024
Skills
- Collections & Account Management
- Administrative Support
- Customer Relations
- Data Entry & Record Management
- Microsoft Office Suite
- Consumer Lending
- Phone Communication
- Conflict Resolution
- Time Management
- Bilingual: English & French
Timeline
Customer Service Representative
World Finance Corporation
08.2025 - Current
Finance Intern
Textron, Inc.
05.2024 - 08.2024
Server
Red Claw Restaurant
01.2023 - 08.2025
Server
Cheddar's
05.2022 - 02.2023
Bachelor of Science - Finance
Georgia Southern University