Naomi Kirkendall

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.

worked with servicing student loans through the dep of edu took payment information and also closed accounts with quality customer service and maintained a positive aurora

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
• Educated patients and families on disease management, medication safety, and at-home healthcare strategies to promote selfcare.
• Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
• Contributed to the overall success of the home health agency by maintaining high levels of patient satisfaction and positive outcomes.
• Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
• Conducted regular follow-up visits to monitor patient progress and make adjustments to care plans as needed.
• Facilitated smooth transitions from hospital discharge to home-based care by coordinating necessary resources and support systems.
• Assisted patients with activities of daily living to promote independence.
• Monitored vital signs, developed and implemented care plans, and documented patient progress.
• Provided emotional support and kind companionship to patients and families to increase overall wellness.
• Enhanced patient recovery rates through diligent monitoring of vital signs, medication administration, and wound care.