Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naomi Luna

Bronx,NY

Summary

Dynamic server with extensive experience at Brownstone Pancake Factory, excelling in fine dining and luxury hospitality. Proven track record in upselling premium menu items and delivering exceptional guest experiences. Skilled in POS systems and maintaining composure under pressure, contributing to increased customer satisfaction and repeat business.

Overview

4
4
years of professional experience

Work History

Server

Brownstone Pancake Factory
Fort Lee, New Jersey
02.2024 - Current
  • Provide personalized guest service, ensuring an enjoyable and memorable dining experience.
  • Prepare and serve specialty shakes and beverages with consistent quality and presentation.
  • Proactively manage table needs by refilling drinks, clearing plates, and maintaining a clean dining area.
  • Address guest concerns with professionalism, ensuring satisfaction and repeat visits.
  • Present daily specials and successfully upsell menu items to increase sales.
  • Accurately process orders and payments through the POS system.
  • Took orders from customers accurately and in a timely manner.
  • Followed health safety guidelines when preparing and serving food products.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Server / Hostess

Park Lane Hotel
Manhattan, New York
03.2023 - 01.2024
  • Company Overview: Darling Rooftop Restaurant
  • Delivered elevated guest service in a fine dining rooftop environment with a high-volume clientele.
  • Greeted guests warmly and managed seating flow, reservations, and waitlists efficiently.
  • Offered informed menu and wine recommendations tailored to guest preferences.
  • Maintained composure during peak service hours while ensuring exceptional service quality.
  • Processed payments and orders accurately using the POS system.
  • Darling Rooftop Restaurant
  • Monitored dining room for cleanliness and proper set-up at all times.

Server

23 Grand Soho
Soho , NY
01.2022 - 02.2023
  • Delivered attentive table service while managing multiple guests in a fast-paced, upscale setting.
  • Recommended wine pairings and premium menu items to enhance guest satisfaction.
  • Ensured accurate and efficient order entry using POS systems.
  • Maintained professionalism and calm under pressure during high-volume shifts.

Event Waitress

Royalton Rooftop
Manhattan, New York
08.2021 - 12.2021
  • Supported private dining events, assisting with table arrangements, linens, and themed setups.
  • Delivered attentive service, contributing to increased referrals and repeat business.
  • Recommended and upsold premium beverages, bottles, and menu items to boost revenue.
  • Ensured a clean and organized environment for seamless event execution.
  • Maintained cleanliness of event space throughout the duration of the event including clearing dishes from tables as needed.

Education

Coursework - Digital Marketing

Borough of Manhattan Community College
Manhattan, NY
01.2022

High School Diploma -

Bronx Academy for Software Engineering
Bronx, NY
06.2020

Skills

  • Fine dining and luxury hospitality
  • Upselling premium menu items
  • Exceptional guest experience
  • POS systems (Toast, Square, etc)
  • High-pressure, fast-paced service
  • Team collaboration and leadership
  • Event setup and table presentation

Languages

  • English, Native
  • Spanish, Fluent

Timeline

Server

Brownstone Pancake Factory
02.2024 - Current

Server / Hostess

Park Lane Hotel
03.2023 - 01.2024

Server

23 Grand Soho
01.2022 - 02.2023

Event Waitress

Royalton Rooftop
08.2021 - 12.2021

Coursework - Digital Marketing

Borough of Manhattan Community College

High School Diploma -

Bronx Academy for Software Engineering

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