Summary
Overview
Work History
Education
Skills
Timeline
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Naomi Lynch

Philadelphia,PA

Summary

Dynamic professional with extensive experience at UPS, excelling in team leadership and management. Proven ability to train and develop staff while ensuring operational efficiency. Bilingual with strong organizational skills and proficiency in Microsoft Excel, I am dedicated to fostering collaboration and achieving results in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Tax Examining Clerk(Grade 5)

Internal Revenue Service, IRS
Philadelphia, PA
01.2024 - Current
  • independently reviewed cases to determine the nature and scope of issue, located and selected appropriate guidelines for resolution based information received from tax payer
  • reviewed and analyzed internal documents correspondence and/or taxpayer returns to determine what the next step would be in processing
  • Coded, Perfected, and E-Faxed tax returns to the appropriate area for processing
  • processed undelivereable mail into specialized system ensuring additional notices are not sent out before additional research is done. I updated taxpayer addresses when applicable ensuring taxpayer notices are not received timely and to the correct address
  • performed a variety of clerical and procedural tasks using an automated tax system which involved: assigning, maintaining, and scanning tax payer documents

Frontline Supervisor

United Parcel Service, UPS
Philadelphia, PA
06.2021 - 06.2023
  • Directed and supervised team of 15 employees in daily operations.
  • Trained new employees on company policies and procedures.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.

Server/Head Cashier

Marrones Water ice
Philadelphia, PA
04.2018 - 10.2022
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Checked food before serving it to customers.
  • Followed health safety guidelines when preparing and serving food products.
  • Took orders from customers accurately and in a timely manner.

Package Handler

United Parcel Service, UPS
Philadelphia, PA
10.2019 - 06.2021
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Participated in regular safety meetings and training sessions.
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.

Cashier

Models Sporting Goods
Philadelphia , PA
06.2018 - 08.2018
  • Stocked shelves with merchandise when needed.
  • Resolved customer complaints professionally in accordance with company policy.
  • Answered customer inquiries regarding store policies and procedures.

Teacher

Yenkasa
06.2017 - 07.2018
  • Hosted virtual parent-teacher conferences as needed.
  • Organized group projects that promoted collaboration between classmates.
  • Monitored class attendance records to ensure compliance with school policies.
  • Collaborated with instructors to develop appropriate assessment strategies for courses.

Front Desk Receptionist

Meet idols
09.2015 - 03.2017
  • Greeted customers warmly and made them feel welcome.
  • Explained policies and procedures to visitors.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Maintained a clean and organized reception area to uphold company image.

Education

Associate of Heath Care Studies

Community College of Philadelphia
Philadelphia, PA
05-2022

High School Diploma -

Methodist Girls Senior High School
Ghana
05-2017

Skills

  • Sister Worldwide Connections, NGO Member
  • Fast learner with a critical eye and ear
  • Fluent twi understanding and speaking, mild Spanish, French and ASL
  • Dedicated team member
  • Polling officer
  • CPR Certification
  • Bilingual
  • Teaching
  • Organizational Skills
  • Math
  • Management
  • Public Speaking
  • Mircosoft Excel
  • Writing Skills
  • Mircosoft office

Timeline

Tax Examining Clerk(Grade 5)

Internal Revenue Service, IRS
01.2024 - Current

Frontline Supervisor

United Parcel Service, UPS
06.2021 - 06.2023

Package Handler

United Parcel Service, UPS
10.2019 - 06.2021

Cashier

Models Sporting Goods
06.2018 - 08.2018

Server/Head Cashier

Marrones Water ice
04.2018 - 10.2022

Teacher

Yenkasa
06.2017 - 07.2018

Front Desk Receptionist

Meet idols
09.2015 - 03.2017

Associate of Heath Care Studies

Community College of Philadelphia

High School Diploma -

Methodist Girls Senior High School

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Naomi Lynch