Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
RegisteredNurse
Naomi Marquez-Smith

Naomi Marquez-Smith

EMT
Colorado Springs,CO

Summary

Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Dedicated EMT bringing 2 years of excellent performance in medical roles. Offers unwavering work ethic and dedication to patient care. Industrious and focused on continuous professional development.

Overview

11
11
years of professional experience
3
3
Certification

Work History

Emergency Medical Technician

Ambulnz
Colorado Springs, CO
05.2023 - Current
  • Evaluated patients' medical status and monitored vital signs during transit.
  • Documented calls in reports detailing incident type and course of treatment.
  • Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
  • Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
  • Often came in contact with psychiatric patients and knew appropriate protocols regarding restraints if needed
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Demonstrated dedication to providing quality care through continued training and education.

911 Emergency Dispatcher

Durango La Plata Communications Center
Durango, CO
04.2022 - 05.2023
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Acted as first responder for medical emergencies, included incoming calls and code red situations.

Customer Service Representative

Sagebrush Inn
Mountain Home, ID
01.2022 - 02.2022
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Processed guest payments for room charges, food and beverage charges and phone charges.

Student Volunteer

Acute Rescue And Transport
Boise, ID
09.2021 - 11.2021
  • Demonstrated dedication to providing quality care through continued training and education.
  • Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
  • Evaluated patients' medical status and monitored vital signs during transit.
  • Monitored patients from scene to hospital transfer while conducting in-transit care.

Housekeeper

Sagebrush Inn
Mountain Home, ID
10.2018 - 08.2021
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Worked with speed and efficiency to meet all job requirements.

Custodial Worker

Army and Air Force Exchange Services
Mountain Home, ID
09.2017 - 01.2018
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Handled and stored hazardous chemicals safely to prevent injury or illness.
  • Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
  • Reduced cleaning time significantly while maintaining company quality standards.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Gathered and emptied trash cans and disposed of bags.
  • Sanitized and deep cleaned bathroom floors and surfaces.

Volunteer

Denver Health Medical Center
Denver, CO
01.2017 - 09.2017
  • Employed appropriate burping approaches, modeling varying techniques.
  • Bathed, nourished and cared for newborns in the nursery
  • Put together postpartum kits for mothers

Sales Associate

TJ Maxx
Durango , CO
10.2015 - 08.2017
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Coordinated activities with other departments to ensure quality customer service.
  • Built trusting relationships with customers by making personal connections.

Ticket Seller

Purgatory Resort
Durango, CO
05.2013 - 08.2017
  • Assisted customers with ticket purchases, pricing and scheduling.
  • Addressed customer inquiries via telephone calls or in person, providing prompt response or follow-up.
  • Accepted and applied payments to process ticket transactions, made change and offered receipts.
  • Balanced and reconciled cash drawer at end of shift.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.

Cook/Cashier

Kachina Kitchen
Durango, CO
09.2014 - 02.2015
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and tables to remove debris and maintain cleanliness.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Maintained assigned areas to keep organized and clean by mopping floor.

Education

High School Diploma -

Durango High School
Durango, CO
05.2016

Some College (No Degree) - Pre-Medicine

University of Colorado Denver
Aurora, CO

EMT

College of Western Idaho
Nampa, ID

Radiology Technology

Pikes Peak Community College
Colorado Springs, CO

Phlebotomy

Phlebotomy Training Specialists
Colorado Springs, CO
03-2024

Skills

  • Exceptional time management
  • Focused and detail-oriented
  • Data Entry
  • Venipuncture
  • Blood collection
  • Patient Care
  • Medical terminology knowledge
  • Customer service-oriented
  • Phone etiquette
  • Organizational skills
  • Quick learner
  • Ability to multitask
  • Reliable and punctual
  • BLS CPR Provider certified
  • Calm and level-headed under duress

Certification

  • Phlebotomy Technician Certification - 2024
  • EMT Training - 2021
  • NREMT certification - 2022
  • BLS CPR Provider certification - 2023
  • EMD certification - 2022

References

References available upon request.

Timeline

Emergency Medical Technician

Ambulnz
05.2023 - Current

911 Emergency Dispatcher

Durango La Plata Communications Center
04.2022 - 05.2023

Customer Service Representative

Sagebrush Inn
01.2022 - 02.2022

Student Volunteer

Acute Rescue And Transport
09.2021 - 11.2021

Housekeeper

Sagebrush Inn
10.2018 - 08.2021

Custodial Worker

Army and Air Force Exchange Services
09.2017 - 01.2018

Volunteer

Denver Health Medical Center
01.2017 - 09.2017

Sales Associate

TJ Maxx
10.2015 - 08.2017

Cook/Cashier

Kachina Kitchen
09.2014 - 02.2015

Ticket Seller

Purgatory Resort
05.2013 - 08.2017

High School Diploma -

Durango High School

Some College (No Degree) - Pre-Medicine

University of Colorado Denver

EMT

College of Western Idaho

Radiology Technology

Pikes Peak Community College

Phlebotomy

Phlebotomy Training Specialists

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