Summary
Overview
Work History
Education
Skills
Quote
Work Availability
Timeline
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Naomi McCaffery

Naomi McCaffery

Experience Leader Customer Service
Richmond,MO

Summary

Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.

Overview

6
6
years of professional experience

Work History

Independent Contractor

DoorDash
Richmond, MO
07.2023 - Current
  • Developed and implemented marketing strategies to increase customer engagement.
  • Created promotional materials, including flyers, brochures, and direct mail pieces.
  • Conducted market research to identify potential customers and target markets.
  • Built successful partnerships with other businesses in related industries.

Production Assembler

Magna Seating
Excelsior Springs, MO
05.2023 - 02.2024
  • Assembled components and sub-assemblies according to written instructions, diagrams, and blueprints.
  • Performed quality checks throughout the production process to ensure all parts met specifications.
  • Inspected finished products for defects, ensuring conformance with customer requirements.
  • Repaired defective parts using appropriate machinery or hand tools.
  • Lubricated moving parts on assembly lines as needed.
  • Followed safety regulations while operating machinery in accordance with company policies and procedures.
  • Removed completed items from production line following established protocols for quality assurance purposes.

Customer Service Team Leader

Customer Direct
St Louis, MO
01.2022 - 04.2023
  • Scheduled, assigned, and monitored daily work activities of customer service team members.
  • Developed and maintained effective working relationships with customers, vendors, and other stakeholders.
  • Provided guidance to customer service representatives in resolving complex customer issues.
  • Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
  • Reviewed incoming emails and calls from customers to ensure proper resolution was provided.

Dental Assistant

Comfort Dental Braces
Kansas City, MO
09.2021 - 12.2022
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Fabricated temporary crowns or bridges from impressions taken by the dentist.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.

Education

Bachelor of Science - Psychology

Grand Canyon University
Phoenix, AZ

Skills

  • Workload Management
  • Clear communication skills
  • Writing skills
  • Patience
  • Problem solving skills
  • Professionalism
  • Communication
  • Active listening

Quote

I make the most of all that comes and the least of all that goes.
Sara Teasdale

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Independent Contractor

DoorDash
07.2023 - Current

Production Assembler

Magna Seating
05.2023 - 02.2024

Customer Service Team Leader

Customer Direct
01.2022 - 04.2023

Dental Assistant

Comfort Dental Braces
09.2021 - 12.2022

Bachelor of Science - Psychology

Grand Canyon University

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Naomi McCafferyExperience Leader Customer Service