Naomi McCaffery
Experience Leader Customer Service
Richmond,MO
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Overview
6
6
years of professional experience
Work History
Independent Contractor
DoorDash
Richmond, MO
07.2023 - Current
- Developed and implemented marketing strategies to increase customer engagement.
- Created promotional materials, including flyers, brochures, and direct mail pieces.
- Conducted market research to identify potential customers and target markets.
- Built successful partnerships with other businesses in related industries.
Production Assembler
Magna Seating
Excelsior Springs, MO
05.2023 - 02.2024
- Assembled components and sub-assemblies according to written instructions, diagrams, and blueprints.
- Performed quality checks throughout the production process to ensure all parts met specifications.
- Inspected finished products for defects, ensuring conformance with customer requirements.
- Repaired defective parts using appropriate machinery or hand tools.
- Lubricated moving parts on assembly lines as needed.
- Followed safety regulations while operating machinery in accordance with company policies and procedures.
- Removed completed items from production line following established protocols for quality assurance purposes.
Customer Service Team Leader
Customer Direct
St Louis, MO
01.2022 - 04.2023
- Scheduled, assigned, and monitored daily work activities of customer service team members.
- Developed and maintained effective working relationships with customers, vendors, and other stakeholders.
- Provided guidance to customer service representatives in resolving complex customer issues.
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Reviewed incoming emails and calls from customers to ensure proper resolution was provided.
Dental Assistant
Comfort Dental Braces
Kansas City, MO
09.2021 - 12.2022
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZSkills
- Workload Management
- Clear communication skills
- Writing skills
- Patience
- Problem solving skills
- Professionalism
- Communication
- Active listening
Quote
I make the most of all that comes and the least of all that goes.
Sara Teasdale
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Independent Contractor
DoorDash
07.2023 - Current
Production Assembler
Magna Seating
05.2023 - 02.2024
Customer Service Team Leader
Customer Direct
01.2022 - 04.2023
Dental Assistant
Comfort Dental Braces
09.2021 - 12.2022
Bachelor of Science - Psychology
Grand Canyon University