Naomi Mendez
Event Specialist
Wellington,Florida
Summary
Detail-oriented and dependable professional with extensive experience in billing accuracy, administrative coordination, and team support within a high-volume Marriott corporate property. Proven ability to manage group reservations, review contracts, and resolve billing discrepancies with precision and care. Recognized for exceptional communication and organizational skills, along with strong collaboration across departments. Eager to transition into an Operations role to leverage attention to detail, uphold confidentiality, and contribute to employee success and operational efficiency.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Event Specialist / Front Desk Associate
Marriott
10.2022 - Current
- Coordinate 10–15 group contracts monthly, managing all billing, logistics, and communication between departments to ensure accuracy and client satisfaction.
- Oversee high-value seasonal Equestrian group accounts generating up to six figures in revenue, ensuring contracts, billing, and event details are processed correctly and on time.
- Handle master account billing, payments, and on-property rebates for group clients, maintaining accurate invoice records and alignment with accounting reports.
- Review and finalize contracts and proposals, confirming all event and financial details before distribution and filing.
- Enter and track all incoming leads (phone, email, and walk-ins) in the Lead Tracking Sheet; collaborate with the sales team to prepare accurate proposals and convert leads into bookings.
- Communicate daily with sales, accounting, and operations teams to coordinate meetings, resolve discrepancies, and ensure smooth event execution.
- Train and cross-train front desk and breakfast team members, promoting consistency, efficiency, and excellent service.
- Provide empathetic and timely problem resolution for guests and clients, maintaining high satisfaction and repeat business.
Mail Handler
United States Postal Service
08.2021 - 10.2022
- Managed time-sensitive deliveries with precision and reliability.
- Followed safety and organizational protocols to ensure accuracy and compliance in mail processing.
- Processed and sorted large volumes of mail and parcels with precision to meet strict federal deadlines.
- Verified and labeled shipments accurately to ensure correct routing and delivery.
- Maintained detailed records of incoming and outgoing mail while following established postal and security protocols.
Education
Associate in Science - Cybersecurity
Palm Beach State College
05.2027
Skills
Contract & Record Review
Administrative & Data Accuracy
Cross-Department Communication
Problem Solving & Service Recovery
Team Supervision & Collaboration
Confidential Information Handling
Event coordination
Billing accuracy
Revenue generation
Catering management
Verbal and written communication
Attention to detail
Certification
Google Cybersecurity Certificate – Coursera, 2024
Professional Highlights
Recognized for improving event billing accuracy and strengthening communication between departments., Trusted with sensitive financial data and guest information in a corporate hospitality environment., Passionate about continuous learning and growth, with certifications that strengthen attention to detail and systems thinking., Recognized with the “Spirit to Serve” Award in May 2025 for guest service excellence
Timeline
Event Specialist / Front Desk Associate
Marriott
10.2022 - Current
Mail Handler
United States Postal Service
08.2021 - 10.2022
Associate in Science - Cybersecurity
Palm Beach State College