Naomi Nguyen
Rowlett,TX
Summary
Vibrant, positive, multi- talented young professional with noteworthy experience in managing multiple duties and providing exceptional work under pressure with meticulous attention to detail. I am extremely adaptive to changes because the only constant thing in life is change, which is why I am excited and ready to continue my journey at State Farm by learning a new role. I believe with my substantial background in the insurance industry, I can bring a lot to the Life Underwriting position while furthering and adding to my own experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Underwriting Service Assistant
State Farm Insurance
03.2024 - Current
- Managed a high volume of application processing, maintaining exceptional attention to detail and accuracy within tight deadlines independently and as a team.
- Supported and enhanced underwriters and underwriting efficiency by streamlining workflow processes and procedures.
- Conducted thorough application reviews for accuracy, ensuring compliance with company policies and industry regulations.
- Processed policy changes promptly and efficiently, resulting in increased customer satisfaction and retention rates.
Independent Claim adjuster
Independent Contractors
01.2020 - 03.2024
- Company Overview: Remote (State farm, Allstate, Liberty Mutual, GeoVera, Heritage and td Insurance)
- Handled a high volume of claims, prioritizing cases based on severity and urgency for optimal resolution.
- Collaborated with other adjusters, maintaining clear communication to expedite claim resolutions.
- Identified potential instances of fraud by thoroughly investigating suspicious claim activities, safeguarding company assets from potential losses.
- Navigated complex policy guidelines to ensure accurate claim evaluations and fair settlements for clients.
- Utilized advanced software tools to streamline claims management processes, increasing efficiency and productivity.
- Examine claims forms and other records to determine insurance coverage
- Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability
- Investigate and assess damage to property and create or review property damage estimates
- Claims worked: Auto claims, Catastrophic claims, Property claims, Wind & Hail and Pipe Freeze
Life Response Center Rep.
State Farm Insurance
07.2019 - 07.2020
- Assisted underwriters in obtaining accurate information needed to approve life insurance policy while assessing customer's risk and loss while consistently exceeding metrics
- Initiate the process for death claim while acquiring the accurate and necessary information to ensure that the insured's family receives a fair settlement
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Education
ASSOCIATE IN SCIENCE -
RICHLAND COMMUNITY COLLEGE
DALLAS, TX01.2017
Skills
- Bilingual in Vietnamese and English
- 45 wpm typing
- Multi-Tasking
- Active Listening
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Microsoft OneNote
Certification
- Texas All Lines Adjuster license, #2595334, 11/01/20
- Certified Licensed Claims Adjuster, Texas
- Npn#19704418, TX, AL, AR, FL, GA, IN, KY, LA, MI, MN, MS, MT, OK, SC, UT, NC, WV
Timeline
Underwriting Service Assistant
State Farm Insurance
03.2024 - Current
Independent Claim adjuster
Independent Contractors
01.2020 - 03.2024
Life Response Center Rep.
State Farm Insurance
07.2019 - 07.2020
ASSOCIATE IN SCIENCE -
RICHLAND COMMUNITY COLLEGE
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