Summary
Overview
Work History
Education
Skills
Additional Skills Experience
Birth
English Ability
Health
Personal Information
References
Timeline
Generic

Naomi Ologan

Antioch,USA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Middle school Assistant Principal

Liberty Colligate Academy
01.2021 - 01.2023
  • Drive student academic achievement and character development results through providing best-in-class instructional coaching to Liberty teachers that demonstrably moves teacher practice
  • Serve as the primary lever for teacher growth and development, and continually improve the effectiveness of teachers across the school through implementing a variety of coaching levers
  • Observe classroom instruction daily and providing “live” real-time coaching to ensure teachers are able to lead scholars to academic and interpersonal excellence; Engage in consistent (weekly or bi-weekly) observation/check-in cycles to provide more substantive feedback and to help teachers set and track progress towards development goals; Lead teachers in curriculum planning sessions to ensure all teachers regardless of experience are capable of creating rigorous, differentiated, and engaging instructional materials aligned to course goals; Lead teachers to intellectually prepare for strong lesson execution, including anticipation of student misunderstanding, pacing, and questioning designed to elicit in-the-moment data and ensure all scholars can access lesson content;

Middle school Literacy Teacher

Liberty Colligate Academy
01.2018 - 01.2021
  • Served as a 6th grade resident English Language Arts teacher
  • Implemented Achievement First lessons as the lead teacher
  • Prepared intervention lessons, that aided student reading growth in the 5th and 6th grade
  • Administered state quarterly and yearly exams, in order to track student growth
  • Lead student dance organization, that built knowledge in African and Spanish cultural dances

Customer Service Representative

ServiceFirst Solutions Inc.
01.2017 - 03.2018
  • Resolved a high-profile customer dispute, resulting in a positive resolution and a 10% increase in customer loyalty.
  • Developed and implemented a new customer service strategy that improved customer satisfaction scores by 25% and reduced customer complaints by 20%.
  • Trained and mentored a team of 10 new customer service representatives, resulting in a 30% decrease in training time and a 20% increase in team productivity.

Customer Care Associate

Comdata Inc.
01.2016 - 01.2017
  • Provide support for corporate trucking companies
  • Allocate funds to business accounts
  • Help company drivers repair their fueling systems.

Customer Care Associate

ACS XEROX
01.2015 - 01.2016
  • Provided support for Apple iOS users
  • Helped customers with Apple device defects in software
  • Trained in iLog, iDesk, listening skills in order to type, listen and respond to customers.

In-Home Healthcare Specialist

Open Arms Care Corp.
01.2013 - 01.2015
  • Demonstrated willingness in performing duties concerning mentally disabled ladies in a group home
  • Guided the ladies by facilitating actions they were once unable to perform.

Education

TESOL/TESL/TEFL Certification (100 Hours), Oxford Seminars

Master of Arts - Education

Relay Graduate School of Education
05.2020

Early Childhood Education

Bachelor's Degree - Bachelor of Science, Middle Tennessee State University
05.2015

Antioch High School, High School Diploma - High School Diploma
05.2008

John F. Kennedy Middle School, Other - Middle School Completion
05.2004

Ross Elementary School, Other - Elementary School Completion
05.2001

Skills

  • Customer service excellence
  • Data analysis and reporting
  • Conflict resolution
  • Team leadership and mentoring
  • Training program development
  • Process improvement
  • Customer retention strategies
  • Performance metric tracking
  • Personnel Management
  • Data-Driven Instruction
  • Budget Development
  • Teacher Mentoring
  • Student and Parent Relations
  • Group Facilitation and Presentations
  • Policy Implementation
  • Program Development

Additional Skills Experience

Yoruba (Fluent), French (Beginner), Spanish (Intermediate), Korean (Intermediate), Korea, Singapore, Hong Kong, Bahamas, Nigeria, Traveling, child care, cooking, music, church activities, learning a foreign language, Microsoft PowerPoint proficient, leadership professional, cultural awareness, lesson planning mastery

Birth

Nigeria / 1990

English Ability

Native Speaker

Health

Good

Personal Information

  • Citizenship: American (Arrived in 2000)
  • Marital Status: Married

References

Available upon request

Timeline

Middle school Assistant Principal

Liberty Colligate Academy
01.2021 - 01.2023

Middle school Literacy Teacher

Liberty Colligate Academy
01.2018 - 01.2021

Customer Service Representative

ServiceFirst Solutions Inc.
01.2017 - 03.2018

Customer Care Associate

Comdata Inc.
01.2016 - 01.2017

Customer Care Associate

ACS XEROX
01.2015 - 01.2016

In-Home Healthcare Specialist

Open Arms Care Corp.
01.2013 - 01.2015

TESOL/TESL/TEFL Certification (100 Hours), Oxford Seminars

Master of Arts - Education

Relay Graduate School of Education

Early Childhood Education

Bachelor's Degree - Bachelor of Science, Middle Tennessee State University

Antioch High School, High School Diploma - High School Diploma

John F. Kennedy Middle School, Other - Middle School Completion

Ross Elementary School, Other - Elementary School Completion

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