Customer Service Professonal
Open To Work
Client Relations/ Account Assistant Naomi Ortegon
Embassy Suites by Hilton Denver Central
Riverton,WY
Work Preference
Job Search Status:
Open to workDesired start date:
ImmediatelyDesired Job Title
Accounting AssistantFront Desk ManagerStudent Information AssistantSenior ConsultantSummary
Results-driven professional with strong customer relations and communication skills. Proven ability to streamline operations and enhance service quality in fast-paced environments.
Proven expertise in customer relations and escalation management, enhancing satisfaction and operational efficiency in prior roles. Strong track record of resolving issues, improving processes, and fostering communication among teams.
20
years of professional experience
Work History
Accounting Assistant
3 Years 1 Month- Processed invoices and managed accounts payable to ensure timely payments.
- Assisted in preparing monthly financial statements and reconciliations for 98% accuracy.
- Maintained organized records of financial transactions and documents for audit purposes.
- Coordinated with vendors to resolve billing discrepancies and improve communication.
Front Desk Manager
3 Years 2 Months- Managed daily front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated staff scheduling, optimizing coverage for peak occupancy periods.
- Implemented training programs for new front desk associates, enhancing service quality and team performance.
- Resolved guest complaints promptly, improving 99.88% overall customer satisfaction ratings.
Student Information Assistant
6 Years 5 Months- Managed student enrollment processes, ensuring accurate data entry and compliance with institutional policies.
- Facilitated communication between students and academic departments, enhancing support services and student 99.78% satisfaction.
- Developed training materials for new team members, promoting knowledge sharing and operational efficiency.
- Coordinated outreach efforts to prospective students, increasing awareness of educational programs and services available.
Senior Consultant
7 Years 5 Months- Analyzed client requirements to develop tailored technical solutions.
- Facilitated system integrations and ensured seamless functionality across platforms.
- Trained end-users on new systems, fostering a smooth adoption process and empowering users to maximize the potential of new technologies.
- Designed and implemented data migration strategies, ensuring 99.98% seamless transition between systems with minimal disruption to business operations.
Education
Medical Assistant Diploma - Health Care Administration
- Dean's List
- Honor Roll
- Relevant Coursework: Clinical & Administrative Duties
- Professional Development: Healthcare Administration
Office Specialist Certificate - Business Administration And Management
- Professional Development: Project Management Professional
- Relevant Coursework: Business: Business Analytics & Business Strategy
Skills
Customer relations and communications
Accounting software proficiency
Customer satisfaction measurement
Escalation management
Training development aptitude
Assertiveness
POS systems expert
Timeline
Accounting Assistant
Embassy Suites by Hilton Denver Central
04.2023 - 05.2026
Front Desk Manager
La Quinta by Wyndham
01.2020 - 03.2023
Student Information Assistant
Zenith Education Group
07.2013 - 12.2019
Senior Consultant
Verizon Business
01.2006 - 06.2013
Parks/ Everest College
Medical Assistant Diploma from Health Care Administration
Community College of Denver
Office Specialist Certificate from Business Administration And Management