Summary
Overview
Work History
Education
Skills
Timeline
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Naomi Parker

Gilbert,AZ

Summary

Experienced communications and counseling professional. My use of strong communication skills along with initiative, drive, and passion assists me in helping to drive my team to be the best it can be. A passion for education, mental health, and community enrichment makes me a valuable asset to any school counseling program.

I am currently in the process of receiving my Master of Education in School Counseling at Grand Canyon University with an expected graduation in April 2024. I am now working for Gilbert Public Schools as a VIK Site Leader at Highland Park Elementary while also completing my school counseling internship at Gilbert High School.

Overview

15
15
years of professional experience

Work History

VIK Site Leader

Gilbert Public Schools
12.2023 - Current
  • Manage a team of employees and up to 60 elementary age students in a before and after school program
  • Responsible for setting up and taking down the site, following and complying with strict licensing guidelines, and planning curriculum to provide a safe and fun learning program for the students every day.

Trust & Safety Coordinator

DoorDash
08.2022 - 05.2024
  • Part of the Community Defense at DoorDash Corporate
  • Duties included reviewing various background checks for hopeful employees and compare the checks to company standards for employment to determine eligibility for said employment and let prospective employees know of results.

Verification Advocate - Specialist

Carvana
05.2019 - 05.2022
  • Part of the underwriting team at headquarters - Ensure compliance with underwriting policies and review account documents to assess risk and help identify trends

Service Advisor

U.S. Bank
01.2019 - 05.2019
  • Advisor on the credit card team processing credit applications, credit inquiries, payments, and any questions customers may have about their credit card accounts.

Social Media Quality Assurance Manager - Spotify

24/7 Intouch
01.2017 - 08.2018
  • Part of Spotify’s social media team to provide customer service to users over social media channels
  • Work including the evaluation and grading of agent's responses and providing coaching
  • Wrote, designed, and uploaded marketing posts to social media for Spotify's customer service team
  • Worked as head of content development for supplemental training in Arizona

Inside Property Claims Adjuster

Allstate
02.2016 - 08.2016
  • Worked on customer's property insurance claims, evaluated for coverage, and delivered status of coverage to customers

Teller Supervisor

Desert Financial Credit Union
09.2014 - 02.2016
  • Quickly and accurately execute banking transactions, while also working with the tellers on my team on performance and incentive goals

Teller

Bank of America
05.2012 - 09.2014
  • Worked with customers on understanding and suggesting various banking products that fit their financial needs while executing banking transactions.

Childcare Worker

LifeTime Fitness
03.2009 - 06.2010
  • Worked in children’s care center at the gym and watched over children, led activities and snack times, and communicated with parents about issues or concerns.

Education

Master of Education in School Counseling -

Grand Canyon University
Phoenix, AZ
04.2024

Bachelor of Science in Communications -

Arizona State University
Tempe, AZ
05.2015

Associates of Science in Communications -

Chandler-Gilbert Community College
Chandler, AZ
12.2012

Skills

  • Individual Counseling
  • Group Counseling
  • Management Experience
  • Counseling and Development
  • Childcare Experience
  • Teaching Experience
  • Training & Development
  • Customer Service
  • Public Speaking
  • Project Management
  • Conflict Resolution
  • Staff Development
  • Team Supervision
  • Needs Assessment
  • Counseling
  • Mental Health Support
  • Adolescent Counseling
  • Crisis Intervention Techniques
  • Problem Solving

Timeline

VIK Site Leader

Gilbert Public Schools
12.2023 - Current

Trust & Safety Coordinator

DoorDash
08.2022 - 05.2024

Verification Advocate - Specialist

Carvana
05.2019 - 05.2022

Service Advisor

U.S. Bank
01.2019 - 05.2019

Social Media Quality Assurance Manager - Spotify

24/7 Intouch
01.2017 - 08.2018

Inside Property Claims Adjuster

Allstate
02.2016 - 08.2016

Teller Supervisor

Desert Financial Credit Union
09.2014 - 02.2016

Teller

Bank of America
05.2012 - 09.2014

Childcare Worker

LifeTime Fitness
03.2009 - 06.2010

Master of Education in School Counseling -

Grand Canyon University

Bachelor of Science in Communications -

Arizona State University

Associates of Science in Communications -

Chandler-Gilbert Community College

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Naomi Parker