Naomi Quichocho
Buckeye,AZ
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
6
6
years of professional experience
Work History
Supervisor - 2nd Lien Collections
Newrez
07.2024 - Current
- Supervised daily operations, ensuring team adherence to company policies and procedures.
- Implemented quality assurance processes, identifying areas for improvement in service standards.
- Monitored key performance indicators, driving accountability and achieving departmental goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
2nd Lien Recovery and Collections
NewRez
07.2019 - Current
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated repayment plans with delinquent borrowers in accordance with company policies and procedures.
- Researched and analyzed borrowers' financial information to determine eligibility for loan modification programs.
- Provided guidance and assistance to customers throughout the loan modification process.
Customer Service 2
Computershare SLS
07.2019 - Current
- Investigated disputes raised by customers concerning their loan terms or payments.
- Developed strategies for improving customer service processes within the company.
- Delivered prompt, knowledgeable solutions to address customers' loan service issues.
Education
High School Diploma -
John F. Kennedy High School
06-2014
Skills
- Goal oriented
- Customer service
- Training and mentoring
- Attention to detail
Timeline
Supervisor - 2nd Lien Collections
Newrez
07.2024 - Current
2nd Lien Recovery and Collections
NewRez
07.2019 - Current
Customer Service 2
Computershare SLS
07.2019 - Current
High School Diploma -
John F. Kennedy High School