Naomi Quichocho
Buckeye,AZ
Summary
Dynamic professional with a proven track record at NewRez, excelling in team building and complex problem-solving. Successfully supervised collections operations, enhancing productivity and minimizing losses. Recognized for attention to detail and goal-oriented strategies. Experienced with team leadership and utilizes strong organizational skills to optimize workflow and improve team efficiency.
Overview
7
7
years of professional experience
Work History
Supervisor - 2nd Lien Collections/Loss Mitigation
NewRez
Tempe, AZ
11.2024 - Current
- Supervised daily operations, ensuring adherence to quality standards and service excellence.
- Evaluated team performance and provided constructive feedback to improve individual skills and overall productivity.
- Managed a team of service professionals, ensuring timely completion of tasks while maintaining high-quality standards.
- Developed tailored workout plans to assist customers in avoiding foreclosure.
- Evaluated borrower eligibility for appropriate workout solutions based on established criteria and guidelines from investors.
2nd Lien Recovery
NewRez
Tempe, AZ
07.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Managed delinquent accounts to minimize losses and improve collections efficiency.
Education
High School Diploma -
John F. Kennedy
Guam 05.2014
Skills
- Goal oriented
- Attention to detail
- Complex Problem-solving
- Team building
Timeline
Supervisor - 2nd Lien Collections/Loss Mitigation
NewRez
11.2024 - Current
2nd Lien Recovery
NewRez
07.2019 - Current
High School Diploma -
John F. Kennedy