Naomi Reina
Winter Haven,FL
Summary
Dynamic and results-driven professional with extensive experience at Dairy Queen and Publix, excelling in customer service and food preparation. Proven ability to enhance customer satisfaction while efficiently managing tasks. Skilled in employee relations and satisfaction and adept at prioritizing team responsibilities, ensuring a seamless operation and timely completion of closing duties.
Overview
3
3
years of professional experience
Work History
Bakery Clerk
Publix
02.2026 - Current
- Sweep and scrub floors nightly, clean the drains, wash dishes, and keep up with any other cleaning task in the department.
- During closing shifts, prioritize customer questions and requests over cleaning and getting out in time despite being the only closer in the department.
- Pull RTS (ready to serve) from freezers based on a list, price everything and fill the floor with any product that is missing.
- Bag and package any baked or decorated item, price and tag according to company policy, and ensure the floor stays filled.
- Answer any customer questions, take cake and dessert orders, help them find anything they are looking for.
- During closing shifts, go through all the bakeries fridges, freezers, tables, back racks and outside displays looking for any stale goods that go out of date the next day. Cross off the barcodes and pack them up for donations.
Scheduling Manager
Dairy Queen
05.2024 - Current
- Organize my shifts and make sure that team members are paired with cleaning and closing tasks that they can complete well and on time.
- Ensure team members are working efficiently, interacting with customers properly, and prioritizing customers over cleaning tasks.
- Deal with any customer complaint over the phone, drive through, or lobby.
- Count and lock up registers at the end of the night, as well as deal with any cash issue like refunds or pay in/out.
- Complete my closing tasks on time and efficiently so I have time to check my shifts cleaning tasks and lock up the rest of the store.
- Open the store on weekends, including prepping food items, filling and stocking, making teas and lemonades, putting all of the equipment back together from the night before, and using spare time to make sure more intense cleaning jobs are taking care of by me and my team that might be neglected on other busier day shifts.
- Work around any difficulties in the schedule including when people call out or request time off. I also am the person my team goes to if anything needs to be changed and I put out the schedule based on revenue weekly.
Team Member
KFC
01.2023 - 06.2023
- Clean front and back of house, and keep up with prepping side items for customer orders.
- Take care of customer needs and questions, as well as taking orders and providing proper adjustments to orders.
- Make food orders efficiently and ensure closing tasks are completed on time
Education
Associate of Arts - General Education With Focus Criminal Justice
Polk State College
Winter Haven, FL04-2026
Skills
- Customer service
- Food preparation
- Bakery equipment knowledge
- Customer satisfaction
- Have baked as a hobby and side hustle for many years
- Fast learner
- Skilled at dividing tasks logically to make the most get done the quickest it can be done
Timeline
Bakery Clerk
Publix
02.2026 - Current
Scheduling Manager
Dairy Queen
05.2024 - Current
Team Member
KFC
01.2023 - 06.2023
Associate of Arts - General Education With Focus Criminal Justice
Polk State College