Summary
Overview
Work History
Skills
Timeline
Generic

Naomi Rivera

Somerville,NJ

Summary

Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Overview

16
16
years of professional experience

Work History

Server Captain

Verve Restaurant
Somerville, NJ
06.2018 - 09.2022
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Catering Server/Lead Bartender

Beyond The Napkin
Bergen County, NJ
01.2016 - 04.2018
  • Arranged linens and table settings according to seating plan and event theme.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.
  • Fostered enjoyable event atmosphere through friendly guest interactions

Server

Restaurant Adara
Montclair, NJ
10.2012 - 10.2015
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Server/Head Bartender

Theatre Square Grille @ NJPAC
Newark, NJ
01.2006 - 08.2012
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Poured and prepared mixed drinks for over 200 customers daily.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Performed opening and closing duties, and maintained orderly/prompt service to a 36 cover station in a pre-theater setting.

Skills

  • Flexible and Adaptable
  • Attention to Detail
  • Problem-Solving
  • Self-Motivated
  • Organization and Time Management
  • Multitasking Abilities
  • Excellent Communication

Timeline

Server Captain

Verve Restaurant
06.2018 - 09.2022

Catering Server/Lead Bartender

Beyond The Napkin
01.2016 - 04.2018

Server

Restaurant Adara
10.2012 - 10.2015

Server/Head Bartender

Theatre Square Grille @ NJPAC
01.2006 - 08.2012

Similar Profiles

CREATE PROFILE
Naomi Rivera