Naomi Rivera
Stamford,CT
Summary
Client Service Associate with a proven track record in analyzing customer requests and resolving issues efficiently. Exceptional communication skills and effective collaboration with diverse teams, ensuring seamless interactions. Demonstrates strong adaptability in dynamic environments while consistently delivering high-quality service. Seeking to leverage extensive expertise in a role that prioritizes dedication and commitment.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
Stamford, CT
03.2023 - Current
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Mentored new team members, and managed employee relationships.
Medical Assistant
Family Health Center of Middle Village
Ridgewood, CT
01.2017 - 10.2018
- Executed efficient management of patient health information via electronic health record systems.
- Consistently followed HIPAA protocols to secure confidential patient data.
- Engaged with patients to obtain medical history, chief complaints, and vital signs.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Sanitized and ensured proper functioning of medical equipment in compliance with protocols.
Education
Associate Degree in Occupational Studies - Medical Assisting
Wood Tobe-Coburn
New York, NY01-2017
Skills
- Great Multitasker
- Adaptive team player
- Active Listener
- Exceptional problem solver
- Mental resilience
- Script adherence
- Cultural awareness
Languages
Spanish
Limited
References
References available upon request.
Timeline
Customer Service Representative
The Home Depot Inc
03.2023 - Current
Medical Assistant
Family Health Center of Middle Village
01.2017 - 10.2018
Associate Degree in Occupational Studies - Medical Assisting
Wood Tobe-Coburn
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