Naomi Rodriguez
El Paso,TX
Summary
Dynamic Back Office Manager with a proven track record at Smile Straight Orthodontics, enhancing patient retention and streamlining operations. Skilled in document management and exceptional customer service, I led teams to innovate treatment solutions and optimize workflows, significantly contributing to the practice's success. My approach combines meticulous attention to detail with strategic process management, driving continuous improvement and growth.
Overview
14
14
years of professional experience
Work History
Back Office Manager
Smile Straight Orthodontics
02.2016 - Current
- Coordinated the timely and accurate filing of all necessary documentation for legal, regulatory, and tax purposes.
- Maintained a professional and welcoming environment, addressing patient concerns promptly and effectively.
- Collaborated with orthodontists to develop innovative treatment solutions that improved patient outcomes.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Optimized inventory management processes to reduce waste while maintaining adequate supplies for optimal practice operation.
- Implemented performance review processes to assess staff productivity, promoting continuous improvement and growth within the team.
- Increased revenue with strategic marketing initiatives, targeting local community events and partnerships.
- Improved patient retention rates through exceptional customer service and personalized orthodontic treatment plans.
- Streamlined office operations for increased productivity by optimizing staff schedules and task allocation.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
Dental Assistant Instructor
Southwest University
01.2019 - 08.2019
- Developed comprehensive lesson plans that focused on both theoretical knowledge and practical application of dental assisting techniques.
- Organized guest lectures from experienced professionals in the field, exposing students to diverse perspectives and insights into the dental industry.
- Enhanced practical skills development through regular evaluation and feedback sessions for students.
- Participated in professional development workshops to stay current on advances in dental education, enhancing the quality of instruction provided to students.
- Prepared graduates for successful careers as dental assistants by emphasizing real-world applications of skills learned in class.
- Provided constructive feedback on assignments and assessments, empowering students to take ownership of their learning experience and improve over time.
Orthodontic Treatment Coordinator
Smile Straight Orthodontics
02.2011 - 01.2016
- Implemented efficient systems for tracking patient progress throughout the course of treatment.
- Streamlined appointment scheduling processes for improved efficiency and reduced wait times.
- Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
- Monitored patient referrals and worked with referring dentists to maintain a steady stream of new patients, contributing to the practice''s ongoing success.
- Facilitated clear communication between patients, orthodontist, dental hygienists, assistants, and administrative staff for optimal care coordination.
- Assisted in organizing community outreach events that raised awareness about the importance of orthodontic care.
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
Education
Dental Assistant Certification - Dental Assistant
Career Centers Of El Paso
El Paso, TX09-1998
Skills
- Document management
- Workflow optimization
- Process management
- Scheduling appointments
- Customer service
- Attention to detail
Timeline
Dental Assistant Instructor
Southwest University
01.2019 - 08.2019
Back Office Manager
Smile Straight Orthodontics
02.2016 - Current
Orthodontic Treatment Coordinator
Smile Straight Orthodontics
02.2011 - 01.2016
Dental Assistant Certification - Dental Assistant
Career Centers Of El Paso
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