Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Naomi Rodriguez

South River,Nj

Summary

Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Santa Maria Eye Center
03.2025 - 07.2025
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Supported office staff and operational requirements with administrative tasks.

Front Desk Coordinator

Dance project of washington heights
10.2024 - 03.2025
  • Meet and greet visitors at reception and respond to general inquiries
  • Assist in student registration
  • Assist financial transactions, including handling tuition payments and merchandise sales
  • Update school database (Dance Studio Pro)
  • Monitor student attendance
  • Provide administrative support to staff and teachers
  • Enforce school building and front desk protocols and procedures
  • Maintain ongoing cleanliness of facility during shift including all common areas (kitchen, sitting area, bathrooms), replace toilet paper and other supplies as needed
  • Execute close of day building protocol
  • Respond to school community needsCoordinated with staff to manage financial transactions, achieving timely tuition collection and enhancing operational flow.
  • Implemented a system for monitoring facility cleanliness, ensuring a safe and inviting atmosphere for students and visitors.
  • Fostered a welcoming environment by meeting and greeting visitors, promptly addressing inquiries to enhance community engagement.
  • Maintained accurate school database records using Dance Studio Pro, contributing to improved administrative efficiency.
  • Monitored student attendance and provided insights, enabling timely interventions and fostering student retention.
  • Fostered a welcoming atmosphere by greeting visitors and addressing inquiries, strengthening community ties and enhancing overall satisfaction.

Bilingual Administrative Assistant

Docgo
03.2024 - 09.2024
  • Greet guests, patients, clients, and staff members as they enter our locations
  • Assist guests, patients, and clients through the intake and discharge processes
  • Scan the QR code on the guest's badge as they enter and leave the facility and bring any flagged guests to HERRC or DocGo Supervisor's attention, in a timely manner
  • Register guests into our computer systems
  • Direct guests, patients, clients, and staff members to the correct resources and escort when necessary
  • Distribute meals, personal hygiene items, and other necessary items
  • Clean up after meal distribution and organize leftover food supplies
  • Organize and store mail for guests
  • Distribute mail and flyers
  • Assist guest, patients, and clients with various appointments
  • Assist with scheduling travel and relocation arrangements for guests, patients, and clients
  • Utilizes appropriate supplies with minimal waste
  • Respect and maintain the confidentiality of informationFacilitated smooth intake and discharge processes for guests, ensuring a welcoming environment and contributing to overall client satisfaction.

Customer Service Representative

Maximus
09.2023 - 01.2024
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues
  • Provided accurate information regarding products and services while upselling additional products when appropriate
  • Processed orders, forms, applications, and requests accurately and efficiently
  • Maintained records of customer interactions, transactions, comments, and complaints
  • Maintained high levels of professionalism while interacting with customers via phone or email
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications

Education

Bachelor Of Nursing - Nursing

Mercy College
Dobbs Ferry, NY

Skills

  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Office administration
  • Microsoft office
  • Insurance verification
  • Payment collection
  • Proficient in Software
  • Typing and filing
  • Customer service
  • Problem-solving
  • Data entry

Certification

  • Cna

Languages

Spanish
Native or Bilingual

Timeline

Medical Receptionist

Santa Maria Eye Center
03.2025 - 07.2025

Front Desk Coordinator

Dance project of washington heights
10.2024 - 03.2025

Bilingual Administrative Assistant

Docgo
03.2024 - 09.2024

Customer Service Representative

Maximus
09.2023 - 01.2024

Bachelor Of Nursing - Nursing

Mercy College

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