Naomi Rodriguez
Bellefontaine,OH
Summary
Dynamic retail leader with proven success at MAC Cosmetics, excelling in team leadership and customer service. Achieved significant sales growth through strategic marketing initiatives and comprehensive staff training. Skilled in inventory management and performance evaluations, fostering a high-performing team environment that enhances client satisfaction and drives business development.
Overview
16
16
years of professional experience
Work History
Ctr Manager
MAC Cosmetics
09.2014 - Current
- Managed team to achieve sales targets via comprehensive training initiatives.
- Reduced stock discrepancies through the implementation of inventory management systems.
- Evaluated customer feedback to boost service quality and elevate client satisfaction.
- Created marketing plans to enhance brand recognition and attract customers to retail outlets.
Asst Mgr
Bare Escentuals Beauty
09.2009 - 09.2014
- Led team in achieving sales targets through effective training and coaching initiatives.
- Developed and implemented operational processes to enhance customer service and satisfaction.
- Monitored inventory levels, ensuring optimal stock availability for product displays.
- Collaborated with marketing team to execute promotional campaigns that increased foot traffic.
- Streamlined onboarding process for new staff, improving training efficiency and employee retention rates.
- Conducted performance evaluations, providing constructive feedback to enhance individual and team productivity.
- Fostered a positive work environment, promoting teamwork and collaboration among diverse staff members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Diploma -
Tecumseh High School
Tecumseh, MI06.1992
Skills
- Customer service
- Team leadership
- Time management
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Schedule preparation
- Sales management
- Performance evaluations
- Business development
- Business planning
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Recruiting and interviewing
Timeline
Ctr Manager
MAC Cosmetics
09.2014 - Current
Asst Mgr
Bare Escentuals Beauty
09.2009 - 09.2014
Diploma -
Tecumseh High School