Naomi Rogers
Huntington
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
19
19
years of professional experience
Work History
TURBOTAX Product Expert/Customer Service Representative
Alorica
Huntington
12.2024 - 04.2025
- Generated detailed reports of customer feedback for use by the sales team.
- Resolved customer inquiries regarding products features, functionality, compatibility and pricing.
- Compiled monthly metrics reports outlining key performance indicators.
Apple Technical Support Representative
Conduent
Keyser
05.2022 - 11.2022
- Provide technical support over the phone and educating customers on product features and usage instructions.
- Maintained records of customer interactions and transactions within the database systems.
- Maintained high levels of professionalism at all times while interacting with customers.
- Conducted diagnostic testing to identify software or hardware issues and provided appropriate solutions on Apple products, including iPhone, iPad, Macbook and iMac.
- Resolved customer issues through troubleshooting techniques and escalated unresolved problems to senior technicians.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Supply and Office Administration
Army Reserves
Hagerstown
01.2008 - 01.2014
- Honorable Discharge
- Prepared monthly reports detailing supply usage, expenditures, budgeting projections.
- Maintained accurate records of orders, deliveries and stock levels on a daily basis.
- Assessed each unit's unique equipment needs. Distributed supply based on demands.
- Assisted with office administration tasks such as filing paperwork or entering data into computer systems.
- Managed daily office operations including ordering supplies, coordinating mailings, scheduling appointments and maintaining calendars.
Home Health Aide, CNA
Homecare Solutions
Nashville
03.2009 - 09.2009
- Provided assistance with activities of daily living, including bathing, dressing and grooming and feeding from the patient's home.
- Provided companionship and monitored health condition of clients, also engaging patients in recreational activities such as reading books or playing games.
- Transported clients to doctor appointments and social events.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Monitored vital signs such as temperature, pulse rate, blood pressure and glucose.
- Changed bed linens, washed laundry, cleaned dishes, mopped and maintained a clean living environment for the client's safety.
- Prepared meals and snacks according to prescribed diets.
CNA - Certified Nursing Assistant
SIGNATURE HEALTHCARE SOLUTIONS
Clarksville
12.2008 - 03.2009
- Provided assistance with activities of daily living, including bathing, dressing and grooming and feeding.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Documented patient care by charting in designated areas.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Transported residents within the facility as needed.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Shift Manager
KFC
Clarksville
03.2008 - 08.2008
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques. Supervising staff during shifts.
- Monitored inventory levels and placed orders for supplies as needed.
- Resolved conflicts between employees or customers in a professional manner.
- Assigned duties to staff to ensure adequate coverage at all times.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Managed daily cash intake by counting out registers and tabulating profits.
Radio and Communications Security Repairer
US Army
Fort Campbell
06.2006 - 08.2008
- Top secret clearance, Honorable Discharge
- Established preventive maintenance plans to reduce breakdowns of equipment over time.
- Read blueprints and technical diagrams to understand the layout of the machinery being repaired.
- Repaired and maintained radios and communications equipment.
- Performed routine maintenance tasks on electrical systems including replacing fuses, checking wiring connections and testing circuits.
- Diagnosed issues with malfunctioning systems and components using specialized testing equipment.
- Troubleshot complex problems by conducting detailed tests on electrical systems using various instruments.
Education
Certified Nursing Assistant -
Eastern West Virginia Community and Technical College
Moorefield, West Virginia01.2021
Radio COMSEC Repair
Army Reserves
Gordon, Georgia01.2007
High School Diploma - General
Springfield North High School
Springfield, Ohio06.2005
Skills
- Typing/50 wpm
- Knowledge of Office and Adobe Suite
- Phlebotomy
- EKG
- Technical support
- Customer service
- Troubleshooting techniques
- Product knowledge
- Vital sign monitoring
- Infection control
- Patient care
- Data entry
- Health monitoring
- Record keeping
- Medical terminology
- Supply restocking
- Inventory management
- Office administration
- Circuit testing
- Soldering techniques
- Electrical testing
- Time management
- Circuit board repair
- Schematic interpretation
- Communication skills
Timeline
TURBOTAX Product Expert/Customer Service Representative
Alorica
12.2024 - 04.2025
Apple Technical Support Representative
Conduent
05.2022 - 11.2022
Home Health Aide, CNA
Homecare Solutions
03.2009 - 09.2009
CNA - Certified Nursing Assistant
SIGNATURE HEALTHCARE SOLUTIONS
12.2008 - 03.2009
Shift Manager
KFC
03.2008 - 08.2008
Supply and Office Administration
Army Reserves
01.2008 - 01.2014
Radio and Communications Security Repairer
US Army
06.2006 - 08.2008
Certified Nursing Assistant -
Eastern West Virginia Community and Technical College
Radio COMSEC Repair
Army Reserves
High School Diploma - General
Springfield North High School