Naomi Rose
Mesa,AZ
Overview
13
13
years of professional experience
Summary
Results-driven professional with a background in customer service, training, and operational coordination. Strong in handling high-volume calls, processing payments, and supporting technicians and customers. Focused on improving service quality, team readiness, and efficient workflow.
Work History
Customer Service Representative
Bulwark Exterminating
07.2021 - Current
- Managed inbound customer calls, scheduling pest control services and confirming technician appointments.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Processed payments, reviewed account balances, and explained billing questions clearly and professionally.
- Coordinated route changes with technicians to support efficient daily service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Representative
24-7 Intouch
11.2019 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Training Manager
Arby's
01.2014 - 08.2015
- Led training sessions on food safety, sanitation, and brand compliance across multiple restaurant locations.
- Supported new store openings by delivering structured training and operational readiness support.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted orientation sessions and organized on-the-job training for new hires.
Education
Associate of Arts - Front Office Medical Billing/coding
IIA College
Phoenix, AZ05-2008
High School Diploma -
Maya High School
Glendale AZ05-2006
Skills
- Computer skills
- Scheduling
- Staff training
- Computer proficiency
- Spreadsheets
- Conflict resolution
- Key holder experience
Timeline
Customer Service Representative
Bulwark Exterminating
07.2021 - Current
Customer Service Representative
24-7 Intouch
11.2019 - 06.2021
Training Manager
Arby's
01.2014 - 08.2015
Associate of Arts - Front Office Medical Billing/coding
IIA College
High School Diploma -
Maya High School