Naomi Saint Onge
Portland,OR
Summary
Detail-oriented, with over 20 years of experience and a solid history of customer satisfaction. My adaptability is evident in my ability to quickly grasp and implement new operating policies and procedures. I work effectively both independently and collaboratively as part of a team.
Overview
8
8
years of professional experience
Work History
Cashier/cutter/customer Service/closer
JOANN Fabrics and Crafts
12.2017 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues,.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Opened & Closed Store
Barista/closer
Fred Meyer Starbucks
07.2016 - 11.2017
- Worked alone 5 nights/week, responsible for all functions and aspects of coffee kiosk for the last 5 hours of each day, including: customer service, stocking/prep for next day, cleaning, closing register, food rotation, and much more.
- Memorized a vast catalog of hot & cold drink recipes, including seasonal offerings & regular customers' special orders.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
Education
Skills
- Customer Service
- Organization & Attention to Detail
- Cash handling & management
- POS Systems
- Product Recommendations
- Complex Problem-Solving & Communication
- Returns processing
- Endless Patience
Timeline
Cashier/cutter/customer Service/closer
JOANN Fabrics and Crafts
12.2017 - 08.2024
Barista/closer
Fred Meyer Starbucks
07.2016 - 11.2017
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