Summary
Overview
Work History
Education
Skills
Timeline
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Naomi Scarlett

Allen,TX

Summary

Dynamic and motivated professional with extensive customer service skills seeking to advance career with a leading organization, experienced in guiding and supporting customer relations, hospitality service, sales management, and more within diverse industries. Strong work ethic, adaptability, and exceptional interpersonal skills make a great asset to any team. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Host/Assistant Manager

Earls Kitchen + Bar
09.2023 - 08.2024
  • Provided excellent customer service by anticipating customer needs.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Processed payments from customers using a POS system.
  • Resolved conflicts between customers when necessary.
  • Assisted servers in seating guests by escorting them to their tables.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

Waitress

Chestnut Tree Bistró
03.2023 - 07.2023
  • Greeted customers and provided menus
  • Took orders for food and drinks and delivered them to guests
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
  • Prepared checks accurately and processed payments promptly
  • Developed positive relationships with regular customers through friendly conversation
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Restaurant Hostess

Barley & Board
12.2022 - 05.2023
  • Coordinated and conducted a broad range of team leadership duties, such as training, coaching, and supervising staff
  • Engaged with customers in a welcoming and professional manner while obtaining orders as a means of improving loyalty
  • Monitored service stations and replenished supplies, cleaned and sanitized all areas of the restaurant in accordance with company and industry standards
  • Recorded orders in the POS system and completed cash and credit transactions
  • Managed reservations, waitlists, and special requests for large parties

Front Desk Associate

4th & Inches Sports Performance
01.2017 - 08.2019
  • Completed guest registrations, assigned rooms, and directed guests to various locations throughout the facility
  • Observed and maintained both the lobby and common areas in order to enhance the guest experience
  • Generated detailed account invoices and reviewed charges with guests during the checkout process
  • Documented comments or issues raised by guests and escalated issues to managers when appropriate
  • Scheduled and confirmed reservations as well as received, documented, and forwarded messages to guests or members of management.

Education

High School Diploma -

Argyle High School
Argyle, TX

Skills

  • Timely Communication
  • Conflict Resolution
  • Relationship Building
  • Strong interpersonal skills
  • Guest Engagement
  • Sales Mindset
  • Reflection
  • Service Prioritization

Timeline

Host/Assistant Manager

Earls Kitchen + Bar
09.2023 - 08.2024

Waitress

Chestnut Tree Bistró
03.2023 - 07.2023

Restaurant Hostess

Barley & Board
12.2022 - 05.2023

Front Desk Associate

4th & Inches Sports Performance
01.2017 - 08.2019

High School Diploma -

Argyle High School

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Naomi Scarlett