Naomi Summers
Camp Hill,PA
Summary
Compassionate Patient Service Representative with strong communication and problem-solving skills that enhance patient satisfaction. Streamlined appointment scheduling processes to improve workflow efficiency. Skilled in fostering positive patient interactions while managing administrative tasks in fast-paced healthcare settings.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
UPMC Women's Behavioral Health
Camp Hill, PA
05.2024 - Current
- Led initiatives to enhance patient engagement strategies, resulting in improved feedback scores.
- Developed workflow improvements that increased overall operational efficiency in patient services.
- Monitored compliance with healthcare regulations, ensuring adherence to standards of practice.
- Trained new staff on office procedures and patient interaction best practices.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Used Epic to schedule appointments.
Patient Service Representative
UPMC Pinnacle Family Care Mechanicsburg
Mechanicsburg, PA
07.2022 - 05.2024
- Facilitated communication between patients and healthcare providers to improve service delivery.
- Addressed patient inquiries and concerns, ensuring satisfaction with care services.
- Managed patient scheduling and appointment coordination to enhance clinic efficiency.
- Implemented new electronic health record systems to streamline patient information management.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
Inside Sales Representative
Derr Flooring Co.
York, PA
09.2020 - Current
- Take customer orders quickly and accurately
- Processed customer orders efficiently and accurately
- Resolved sales and service issues to ensure customer satisfaction
- Investigated sales and service issues to provide successful resolutions.
- Keep track of customer back orders and notified customer when material arrives or supply issues
- Monitored customer back orders to ensure timely fulfillment. and notified customer when material arrives or supply issues
Documentation Specialist
BDP International
York, PA
08.2017 - 09.2020
- Created technical documents and updated throughout document lifecycle.
- Inspected and proofread documents to check accuracy against customer requests
- Prepared documents according to destination country guidelines
- Coordinate with customer on issues with documentation.
- Worked independently off of a report generated at the beginning of the day
Education
High School Diploma -
Palmer High School
Palmer, AK05-2011
Skills
- Sales support
- Patient communication
- Time management
- Customer service excellence
- Service prioritization
- Effective phone communication
- Clear and articulate phone manner
- Analytical problem solver
- Problem-solving analysis
- Positive attitude
- Cheerful and energetic
Completed course work towards a Bachelors of Science
I have completed and passed a medical terminology course at HACC
Timeline
Patient Service Representative
UPMC Women's Behavioral Health
05.2024 - Current
Patient Service Representative
UPMC Pinnacle Family Care Mechanicsburg
07.2022 - 05.2024
Inside Sales Representative
Derr Flooring Co.
09.2020 - Current
Documentation Specialist
BDP International
08.2017 - 09.2020
High School Diploma -
Palmer High School