Naomi Torres

Opening tasks included, paperwork and bank deposits. Closing tasks included, counting registers and preparing them for the next day. Also managing the cashiers breaks and lunches.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Counted money in drawers at beginning and end of each shift.
• Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
• Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.