Naomi Wagner
San Diego,CA
Summary
I have a proven record of facilitating support services and managing fast-paced office operations and departments. My strong organizational and communication skills enable me to concurrently direct multiple business units. I possess versatile skills that transfer into any administrative setting, creating and maintaining high levels of efficiency and productivity. With an advanced understanding of customer needs and diligent attention to detail, I deliver superior customer service and achieve high levels of customer satisfaction. I have expertise in administratively assisting management across various medical fields and am skilled in efficiently maintaining medical records, files, and data to support organizational stakeholders.
Overview
3
3
years of professional experience
Work History
Administrative Intern for Outpatient Development
Grossmont Post Acute Care/Grossmont Outpatient Therapy
2024.03 - 2024.07
- Participated in practicum/mentorship for Master's program encompassing administrative influence on organization under the direction of the administration
- Gathered and analyzed the organizational goal of increasing outpatient population through apprehending trends of outpatient departmental needs
- Collaborated with internal and external stakeholders to increase the outpatient patient base
- Created brochures through Canva's graphic design to advertise outpatient services at senior living center which enhanced the volume of referrals
- Initiated the roles, responsibilities, and everyday operations of various departments and collaborated with department leadership on project details and meeting key performance indicators (KPI).
Medical Receptionist Assistant/Administrative Assistant
San Diego Medical Group
San Diego
2023.08 - 2023.12
- Delivered effective customer service and administrative support in a busy Primary Care practice, handling a customer intake of 40+ calls daily
- Scheduled appointments, verified eligibility and educated patients on next steps of care
- Created Standard Operating Procedures (SOP) for the EMR system functions
- Demonstrated organizational skills and upheld strong attention to detail.
CNA Aide
Casa De Vida Y Bendicion
La Mesa
2021.05 - 2021.10
- Assisted residents with activities of daily living needs, while demonstrating empathy and patience
- Communicated effectively with hospice nurses and family members to address specific Resident needs
- Led the early night shift independently, showcasing leadership skills and reliability.
Education
Masters of Science in Healthcare Administration -
Grand Canyon University
Phoenix, AZ01.2024
Bachelor of Science in Healthcare Administration -
Grand Canyon University
Phoenix, AZ01.2022
Skills
- Strong Verbal and Written Communication
- Exceptional Leadership and Mentorship
- Proficient in Microsoft software (Word, Excel, PowerPoint)
- Detail-oriented with Strong Organization Skills
- Efficient Multitasker
- Customer Service-Oriented Team Player
- Strong Problem-Solving Abilities
- Adaptability and Flexibility
- Passion for Continuous Learning
- Strong Writing Skills i.e., Presentation, Essay and Projects
- High Attention to Detail
Timeline
Administrative Intern for Outpatient Development
Grossmont Post Acute Care/Grossmont Outpatient Therapy
2024.03 - 2024.07
Medical Receptionist Assistant/Administrative Assistant
San Diego Medical Group
2023.08 - 2023.12
CNA Aide
Casa De Vida Y Bendicion
2021.05 - 2021.10
Masters of Science in Healthcare Administration -
Grand Canyon University
Bachelor of Science in Healthcare Administration -
Grand Canyon University
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