Summary
Overview
Work History
Education
Skills
Timeline
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Naomi Wagner

San Diego,CA

Summary

I have a proven record of facilitating support services and managing fast-paced office operations and departments. My strong organizational and communication skills enable me to concurrently direct multiple business units. I possess versatile skills that transfer into any administrative setting, creating and maintaining high levels of efficiency and productivity. With an advanced understanding of customer needs and diligent attention to detail, I deliver superior customer service and achieve high levels of customer satisfaction. I have expertise in administratively assisting management across various medical fields and am skilled in efficiently maintaining medical records, files, and data to support organizational stakeholders.

Overview

3
3
years of professional experience

Work History

Administrative Intern for Outpatient Development

Grossmont Post Acute Care/Grossmont Outpatient Therapy
03.2024 - 07.2024
  • Participated in practicum/mentorship for Master's program encompassing administrative influence on organization under the direction of the administration
  • Gathered and analyzed the organizational goal of increasing outpatient population through apprehending trends of outpatient departmental needs
  • Collaborated with internal and external stakeholders to increase the outpatient patient base
  • Created brochures through Canva's graphic design to advertise outpatient services at senior living center which enhanced the volume of referrals
  • Initiated the roles, responsibilities, and everyday operations of various departments and collaborated with department leadership on project details and meeting key performance indicators (KPI).

Medical Receptionist Assistant/Administrative Assistant

San Diego Medical Group
San Diego
08.2023 - 12.2023
  • Delivered effective customer service and administrative support in a busy Primary Care practice, handling a customer intake of 40+ calls daily
  • Scheduled appointments, verified eligibility and educated patients on next steps of care
  • Created Standard Operating Procedures (SOP) for the EMR system functions
  • Demonstrated organizational skills and upheld strong attention to detail.

CNA Aide

Casa De Vida Y Bendicion
La Mesa
05.2021 - 10.2021
  • Assisted residents with activities of daily living needs, while demonstrating empathy and patience
  • Communicated effectively with hospice nurses and family members to address specific Resident needs
  • Led the early night shift independently, showcasing leadership skills and reliability.

Education

Masters of Science in Healthcare Administration -

Grand Canyon University
Phoenix, AZ
01.2024

Bachelor of Science in Healthcare Administration -

Grand Canyon University
Phoenix, AZ
01.2022

Skills

  • Strong Verbal and Written Communication
  • Exceptional Leadership and Mentorship
  • Proficient in Microsoft software (Word, Excel, PowerPoint)
  • Detail-oriented with Strong Organization Skills
  • Efficient Multitasker
  • Customer Service-Oriented Team Player
  • Strong Problem-Solving Abilities
  • Adaptability and Flexibility
  • Passion for Continuous Learning
  • Strong Writing Skills ie, Presentation, Essay and Projects
  • High Attention to Detail

Timeline

Administrative Intern for Outpatient Development

Grossmont Post Acute Care/Grossmont Outpatient Therapy
03.2024 - 07.2024

Medical Receptionist Assistant/Administrative Assistant

San Diego Medical Group
08.2023 - 12.2023

CNA Aide

Casa De Vida Y Bendicion
05.2021 - 10.2021

Masters of Science in Healthcare Administration -

Grand Canyon University

Bachelor of Science in Healthcare Administration -

Grand Canyon University
Naomi Wagner