Naomi White
Chicago,IL
Summary
Accomplished Client Services Representative committed to helping businesses achieve financial success. Expertise in client services, human resources, and training. Detail-oriented and tech-savvy professional proficient in Microsoft Office Suites and Payroll software
Overview
18
18
years of professional experience
Work History
Caregiver
MedTec
01.2023 - 04.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Front End Manager
Forman Mills
06.2022 - 10.2024
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Pharmacy Technician
Walgreens
06.2013 - 06.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Unit Manager
CENNATE
07.2012 - 07.2018
- Lead a team in collections on federal defaulted student loans
- Provided training and development to staff
- Updating reports in excel such as follow up, and Key Performance Improvement (KPI)
- Monitored daily inbound and outbound calls team
- Completed payroll using AD
- Trained team on reconciling, skip-tracing techniques, and maintaining records on accounts.
- Handled customer dispute and escalated calls
- Complete bonus payout report at the end of each month.
Lead Customer Service Representative
CONSUMER PORTFOLIO SERVICES
09.2007 - 06.2010
- Handled collections on outstanding accounts throughout the department.
- Reconciled over 100 loan accounts weekly
- Coded accounts payable general invoice with the proper ledger numbers.
- Ordered facility supplies, Handled customer service and public relations.
- Assisted customers with answers and concerns regarding.
- Able to maintain high call volume of inbound and outbound calls while multi-tasking.
- Reviewed remittance for negotiability.
- Balanced Electronic Payment Remittance Activity Balanced productivity of three lock boxes and thirty posters.
- Ensure that batches matched the system balance.
- Provided customer service assistance to the members regarding posting payments, problems, and defaulted.
- Automobile loans.
- Created spreadsheets and financial reports.
- Processed credit balance reimbursements.
- Strong computer skills, fax, email, and copied documents.
Education
Diploma -
Manley High School
Chicago, ILBusiness Management
National Louis University
Chicago, ILSkills
- Employee engagement
- Benefits administration
- Client Communication
- Customer service
- Data entry background
- Knowledge of rules and regulations
- Ability to provide instructions
- Ability to understand written and verbal instructions Basic oral and written communication
- Ability to maintain an orderly environment and ability to maintain positive relations
- Basic oral and written communication skills
- Performance improvements
- Training programs
- Quality Assurance Controls
- Problem resolution
- Microsoft PowerPoint, Excel and Word
Personal Information
Timeline
Caregiver
MedTec
01.2023 - 04.2025
Front End Manager
Forman Mills
06.2022 - 10.2024
Pharmacy Technician
Walgreens
06.2013 - 06.2022
Unit Manager
CENNATE
07.2012 - 07.2018
Lead Customer Service Representative
CONSUMER PORTFOLIO SERVICES
09.2007 - 06.2010
Diploma -
Manley High School
Business Management
National Louis University