Summary
Overview
Work History
Education
Skills
Timeline
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Naomi White

Federal Way,WA

Summary

Dynamic and results-oriented professional with over seven years of versatile background in operations management. Known for strong leadership and communication skills, consistently driving team collaboration and enhancing customer experiences.

Overview

7
7
years of professional experience

Work History

Operations Specialist

Seattle Bouldering Project
Seattle, Washington
02.2025 - Current
  • Streamlined operational workflows to boost efficiency within climbing facility.
  • Implemented customer service strategies to enhance member experience.
  • Analyzed customer feedback to refine operational processes and elevate satisfaction.
  • Assisted in training new team members on safety protocols and equipment usage.
  • Facilitated interdepartmental communication to foster teamwork and collaboration.
  • Introduced new processes for daily tasks, resulting in improved efficiency.

Manager

Lake Lure Adventure Company
Lake Lure, NC
05.2019 - 09.2024
  • Managed and supervised all coworkers, equipment, and machinery
  • Constant interaction with customers, both in-person and digitally, severely advanced customer service skills
  • Time management skills were of utmost importance under high-pressure situations
  • Being detail-oriented was integral to maintaining a clean and healthy facility for both customers and coworkers
  • Acquired a taste for building a community that thrives off of practiced communication, motivation, and sincerity

Retail Staff

Hickory Nut Gap Farm
Asheville, NC
05.2018 - 05.2020
  • Developed a foundation for customer service at a young age in a small, but quickly growing family business
  • The ability to adapt quickly was fostered throughout the pandemic changes
  • Advanced my understanding of payment processing systems, maintaining a clean working environment, and retail stocking

Education

Bachelors in History -

Appalachian State University
Boone, NC
08.2022

Associate in Arts -

Isothermal Community College
Columbus, NC
05.2020

Some College (No Degree) -

Semester At Sea

Skills

  • Team collaboration
  • Adaptability
  • Pressure management
  • Communication skills
  • Customer service
  • Workflow optimization
  • Staff supervision and leadership
  • Project management

Timeline

Operations Specialist

Seattle Bouldering Project
02.2025 - Current

Manager

Lake Lure Adventure Company
05.2019 - 09.2024

Retail Staff

Hickory Nut Gap Farm
05.2018 - 05.2020

Bachelors in History -

Appalachian State University

Associate in Arts -

Isothermal Community College

Some College (No Degree) -

Semester At Sea

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