Naomi Wilson
McKees Rocks,PA
Summary
Dynamic professional with extensive experience in customer service and project supervision, notably at Walmart. Proven track record in enhancing team efficiency and client satisfaction through effective communication and process improvements. Skilled in cash handling and conflict resolution, fostering positive relationships and driving business success. Committed to achieving goals and developing team capabilities.
Overview
2026
2026
years of professional experience
Work History
Supervisor
Self Employed Web
- Supervised web development projects, ensuring adherence to quality standards and timelines.
- Coordinated communication between clients and developers to align project goals and expectations.
- Implemented process improvements that enhanced team efficiency and project delivery speed.
- Trained junior team members on best practices in web design and coding techniques.
- Established client relationships, enhancing customer satisfaction through effective problem resolution strategies.
Cashier
Walmart
Cranberry Township, PA
11.2024 - 01.2026
- Completed customer transactions effectively through point-of-sale system.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Responded to product questions, ensuring informed assistance.
- Processed cash and credit payments with precision.
- Collaborated with team members to manage high-volume rush hours effectively.
- Implemented best practices for inventory management during shifts to reduce errors.
- Adapted quickly to new technologies and procedures in fast-paced environment.
- Resolved customer complaints promptly, fostering positive shopping experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Reduced processing errors by meticulously following transaction procedures.
- Enhanced shopping experience, provided product information and location assistance.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
Customer Service Cashier
Dial America
Pittsburgh, PA
07.1989 - 05.1999
- Completed customer transactions effectively through point-of-sale system.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Responded to product questions, ensuring informed assistance.
- Processed cash and credit payments with precision.
- Collaborated with team members to manage high-volume rush hours effectively.
- Implemented best practices for inventory management during shifts to reduce errors.
- Adapted quickly to new technologies and procedures in fast-paced environment.
- Resolved customer complaints promptly, fostering positive shopping experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Reduced processing errors by meticulously following transaction procedures.
- Enhanced shopping experience, provided product information and location assistance.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
Elderly Caregiver
Visiting Angles
10.2013 - 06.2024
- Assisted with daily living activities to enhance comfort and safety for elderly clients.
- Maintained strict adherence to medication schedules, administering treatments as outlined in care plans.
- Developed engaging activities tailored to individual interests, enhancing social interaction and mental stimulation.
- Communicated effectively with family members, providing updates on client well-being and progress.
- Assisted in mobility support, promoting independence while minimizing fall risks during transitions.
- Maintained a clean and organized living environment, adhering to health and safety standards.
- Documented daily care observations accurately, contributing to comprehensive care assessments and reports.
- Collaborated with healthcare professionals to coordinate services, ensuring holistic care for clients' needs.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
Education
Human Resources Management
Southern New Hampshire University
Missouri City, TXSecretarial
Sawyer Business School
Pittsburgh, PA05.1983
High School Diploma - General Studies
Taylor Alderdicr
Pittsburgh, PA1973
Skills
Customer service
Cash handling
Point-of-sale operation
Team collaboration
Project supervision
Process improvement
Client communication
Training and mentoring
Goal oriented
Staff management
Attention to detail
Employee motivation
Decision-making
Complex Problem-solving
Staff development
Staff discipline
Team building
Operations management
Schedule development
Priority management
Conflict resolution
Business development
Safety protocols
Payroll processing
Task delegation
Documentation and reporting
Workflow management
Budget management
Teamwork and collaboration
Additional Information
I am seeking a full or part time position to start I am available depending on the employers availability. Transportation is not a issue.
Timeline
Cashier
Walmart
11.2024 - 01.2026
Elderly Caregiver
Visiting Angles
10.2013 - 06.2024
Customer Service Cashier
Dial America
07.1989 - 05.1999
Supervisor
Self Employed Web
Human Resources Management
Southern New Hampshire University
Secretarial
Sawyer Business School
High School Diploma - General Studies
Taylor Alderdicr