Naomi Zuniga
Covina,CA
Summary
Developed exceptional customer service and cash handling skills in financial environment. Demonstrated ability to manage transactions accurately and efficiently while maintaining positive client interactions. Seeking to transition into new field where these skills can drive customer satisfaction and operational excellence.
Overview
3
3
years of professional experience
Work History
Sales Associate
Ciselé
Downtown Covina Night Market
05.2023 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
BoxLunch
West Covina, CA
11.2023 - 02.2025
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
Spin Instructor
Power Headquarters Strength And Cycle
West Covina, California
05.2024 - 03.2025
- Instructed energetic, invigorating spin classes to help participants reach their fitness goals.
- Encouraged participants through motivation words during challenging sections of the ride.
- Provided guidance on nutrition and hydration habits to support overall health goals.
- Built and established lasting relationships using encouragement and personal support.
- Conducted warm-up activities to prepare participants for more intense exercises.
- Provided one-on-one instruction when needed for riders who required extra assistance.
- Set up equipment and weights for use by class participants.
- Assisted in setting up studio before and after classes with appropriate materials.
Associate Banker
JPMorgan Chase
Covina, CA
04.2025 - 05.2026
- Managed client accounts, ensuring accuracy in transactions and documentation.
- Collaborated with team members to enhance operational efficiency and service delivery.
- Analyzed customer feedback to improve service processes and product offerings.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Fostered a positive work environment by actively contributing to team meetings sharing ideas on improving operational efficiency.
- Educated customers on online banking and mobile banking applications.
Barista
Boba Tea
The Ice Bar
03.2023 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
High School Diploma -
Bishop Amat Memorial High School
Puente, La05.2021
High School Diploma - History
Azusa Pacific University
AzusaHigh School Diploma - History
California Baptist University
RiversideSkills
- Problem-solving abilities
- Store Opening and Closing
- Time Management
- Teamwork and Collaboration
- Cash Handling Accuracy
- Cash Register Operation
- Energetic personality
- Effective class management
- Customer Service-oriented
- Safe and vault operation
- Banking software
Timeline
Associate Banker
JPMorgan Chase
04.2025 - 05.2026
Spin Instructor
Power Headquarters Strength And Cycle
05.2024 - 03.2025
Sales Associate
BoxLunch
11.2023 - 02.2025
Sales Associate
Ciselé
05.2023 - Current
Barista
Boba Tea
03.2023 - 08.2023
High School Diploma -
Bishop Amat Memorial High School
High School Diploma - History
Azusa Pacific University
High School Diploma - History
California Baptist University
Custom
- Credit and Cash Transactions
- Cash Handling Accuracy
- Cash Register Operation