Denzel Glover
Sparta,GA
Summary
- Vision-driven Client Service and Administration expert with career-long record of business operations, process development, and people management success for leading organizations Proven talent for aligning business strategy and objectives with established development and administration operations management paradigms to achieve maximum operational impacts with minimum resource expenditures. Growth-focused thought leader who works well under pressure both individually and as part of a team, with a passion for always discovering how to maximize results through healthy collaboration and synergistic endeavors. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as project management, customer service, and technical expertise. CORE COMPETENCIES
- Customer Service
- Situational Assessment
- Communication Skills
- Organizational Culture
- Process Management
- Critical Thinking
- Organizational Skills
- Innovation
- Conflict Resolution
- Technical Skills
- Time Management
- Operations Procedures
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Diligent [Desired Position] with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Student affairs professional prepared for impactful contributions. Extensive background in managing student programs and providing academic support. Reliable team player with focus on achieving results and adapting to changing needs. Known for strong organizational and interpersonal skills.
Knowledgeable [Desired Position] with solid background in student affairs. Adept at fostering student engagement and creating supportive campus environments. Demonstrated ability in conflict resolution and program development to enhance student experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate
Sports Addition
Milledgeville, GA
10.2025 - Current
- Delivered high-quality customer service by greeting customers, assessing needs, and recommending appropriate products.
- Drove sales through product knowledge, upselling, and promoting current deals and store initiatives.
- Maintained strong knowledge of athletic footwear, apparel, and accessories to assist customers effectively.
- Operated point-of-sale (POS) system to process transactions accurately, including cash, card, and returns.
- Supported inventory management by restocking shelves, organizing stockroom, and conducting cycle counts.
- Ensured store cleanliness and visual merchandising standards were consistently met.
- Assisted with receiving shipments, verifying inventory, and tagging merchandise.
- Helped prevent loss by following company policies and monitoring store activity.
- Collaborated with team members to meet daily and weekly sales goals.
- Built positive relationships with customers to encourage repeat business and brand loyalty.
- Adapted to a fast-paced retail environment while maintaining professionalism and efficiency.
- Provided support during peak hours, promotions, and seasonal events.
Student Affairs Specialist
Central Georgia Technical College
Milledgeville, GA
08.2021 - Current
- Coordinate and administer student support to enroll all prospective students, such as departmental services, course registration, graduation processing, petitioning, withdrawals, program documentation, computer accounts, information sessions, receptions, and student orientation.
- Initiate, develop, and sustain strong positive relations with program coordinators and departmental leadership to ensure achievement of the mission and goals of the department and college.
- Maintain an accurate student records database and build effective ad hoc reports for school administration.
- Provide a reliable point of contact for enrolled and prospective students, by counseling and conferring on program procedures, policies, goals and objectives, technical guidance and problem resolution.
- Implement student recruitment initiatives and participate in the evaluation of such initiatives.
- Utilize technical skills and computer software programs such as Microsoft Office Suite to complete necessary daily tasks.
- Complete independent office administration and all other operations related to the smooth running of the office environment when coworkers are unavailable.
- Partner closely with colleagues and senior management to ensure the smooth operation of work procedures and optimal productivity by communicating effectively as a team.
- Correspond with students, parents, and faculty through various channels and provide exemplary customer service using interpersonal skills on all platforms including phone calls, emails, text services, and virtual meetings.
- Execute appropriate financial transaction requirements including the reconciliation of funds, issuing receipts, and making bank deposits for the business office.
- Supervise and manage student workers within the Federal Work-Study program, including scheduling, task delegation, and performance monitoring to ensure productivity and compliance with institutional standards.
- Train and onboard new student employees on office procedures, systems, and customer service expectations to support efficient operations.
Manager in Training
Sports Addition
Milledgeville, GA
03.2024 - 10.2025
- Completed structured management training program focused on retail operations, sales strategy, and team leadership.
- Assisted in daily store operations including opening/closing procedures, cash handling, and inventory control.
- Delivered exceptional customer service by identifying needs, recommending products, and resolving issues efficiently.
- Supported store manager in driving sales goals, improving KPIs, and maximizing store profitability.
- Trained, coached, and mentored sales associates to enhance performance and customer engagement.
- Maintained visual merchandising standards in alignment with company guidelines to optimize product presentation.
- Monitored inventory levels, executed stock replenishment, and conducted cycle counts to ensure accuracy.
- Analyzed sales reports and customer trends to support decision-making and improve store performance.
- Enforced company policies, loss prevention procedures, and safety standards.
- Assisted with hiring processes, onboarding, and scheduling to ensure adequate staffing coverage.
- Built strong customer relationships to encourage repeat business and brand loyalty.
- Adapted quickly in a fast-paced retail environment while maintaining attention to detail and organization.
Testing Administrator
Central Georgia Technical College
Milledgeville, GA
08.2019 - Current
- Enrolled and scheduled personnel test dates, prepared and handed test material, performing basic testing application troubleshooting for test facility computers, and delivered the tests according to customer regulations with minimal supervision.
- Instructed the applicants on testing procedures and maintain responsibility to start, observe, accurately time and termite the test or test segment as directed.
- Provided ongoing support in the organizing, planning, and management of training operations for Central Georgia Technical College and surrounding prison facilities.
- Distributed, collected, and organized the test materials, and conducted quality control checks for the completion of forms.
- Offered excellent customer service to every customer or candidate to ensure they received appropriate information and a positive overall experience.
- Received phone calls and replied to emails in a timely and professional manner and to confirm that accurate information was given to the correct clients and coworkers.
Stewarding and Conference Banqueting Organization
Ritz-Carlton Hotel Company
Greensboro, GA
10.2017 - 11.2019
- Provided valuable support to other areas of the restaurant as requested, such as fielding phone calls and completing financial transactions for other staff, facilitating a seamless customer experience.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Maintained a professional appearance and promoting positive staff and guest relations continuous adherence to courteous and attentive service.
- Prepared tables for meals, including setting up items such as linens, silverware, and glassware.
- Provided quick and efficient food service and presented special menu items in a tableside manner.
- Reviewed Banquet Event Orders (BEOs) at the beginning of each shift to ensure the room is set as contracted for Ritz-Carlton.
- Communicated problems and concerns from guest to banquet manager in a timely manner, ensuring a prompt resolution and enhanced customer satisfaction.
Federal Work Study Student
Central Georgia Technical College
Milledgeville, GA
10.2015 - 05.2017
- Facilitated students in person and via telephone, for scheduling and confirming appointments for Orientation and Assessment and GED Testing.
- Responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment.
- Managed and maintained the office, ensuring a high level of organization within the office, including call logs, appointments, maintaining records of new students, ordering supplies and general errands.
- Facilitated all areas of administrative work including data entry, receptionist duties, file organization, research and development.
Sales Associate
Follett
Milledgeville, GA
08.2015 - 05.2017
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Deals with deliveries and stock transfer handling cash register transfer in and out of the stock.
- Assessed customers needs and provide assistance and information on product features. Kept the sales floor clean and accessible, made sure all books were properly filed.
Education
Bachelor of Science (B.A.S) - Management
University of Phoenix
AZ01.2025
Associate of Applied Science (A.A.S.) - General Studies
Central Georgia Technical College
GA01.2021
Associate of Applied Science (A.A.S.) - Business Management
Central Georgia Technical College
GA01.2020
Associate in Applied Science (A.A.S.) - Business Technology
Central Georgia Technical College
GA01.2018
Associate in Applied Science (A.A.S.) - Technical Studies
Central Georgia Technical College
GA01.2018
Associate in Applied Science (A.A.S.) - Interdisciplinary Studies
Central Georgia Technical College
GA01.2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Detail-oriented approach
- Continuous improvement mindset
- Adaptive problem solving
- Time management efficiency
- Conflict resolution techniques
- Student engagement
- Assessment skills
- Collaborative Problem-solving
- Academic advising
- Student support
- Transition management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
Affiliations
REACH (Raising Expectations of Achievement) and (FBLA-PBL) Future Business Leaders of America-Phi Beta Lambda
Certification
- Technical Management Specialist (Certificate), 2020
- Microsoft Office Application Professional (Certificate), 2018
- Administrative Support Assistant (Certificate), 2017
- Microsoft Word Application Professional (Certificate), 2017
Interests
Photography, Shoe Repair and Customization, Hiking, Gardening, Music, Culinary, Basketball (Recreational), and Gaming
AWARDS AND HONORS
Dean’s List, Academic Affairs Honor Roll
ADDITIONAL INFORMATION
Technical Proficiencies: Microsoft Office Suite, Word Processing, Windows, DegreeWorks, SalesForce, BannerWeb, Mac OS, Access, Xtender, Pearson Vue, ATI Teas, Accuplacer, GACE, ACT Workkeys, iNET,and Access.
Timeline
Sales Associate
Sports Addition
10.2025 - Current
Manager in Training
Sports Addition
03.2024 - 10.2025
Student Affairs Specialist
Central Georgia Technical College
08.2021 - Current
Testing Administrator
Central Georgia Technical College
08.2019 - Current
Stewarding and Conference Banqueting Organization
Ritz-Carlton Hotel Company
10.2017 - 11.2019
Federal Work Study Student
Central Georgia Technical College
10.2015 - 05.2017
Sales Associate
Follett
08.2015 - 05.2017
Associate of Applied Science (A.A.S.) - General Studies
Central Georgia Technical College
Associate of Applied Science (A.A.S.) - Business Management
Central Georgia Technical College
Associate in Applied Science (A.A.S.) - Business Technology
Central Georgia Technical College
Associate in Applied Science (A.A.S.) - Technical Studies
Central Georgia Technical College
Associate in Applied Science (A.A.S.) - Interdisciplinary Studies
Central Georgia Technical College
Bachelor of Science (B.A.S) - Management
University of Phoenix