Summary
Overview
Work History
Skills
Timeline
Generic

Naomi Mbachiantim

Brooklyn

Summary

Healthcare Operations Specialist with 4 years of experience in optimizing clinic workflows and patient access using Epic EHR. Proven track record in enhancing scheduling processes, resolving system issues, and collaborating with IT and clinical teams for workflow improvements. Expertise in bridging clinical and technical operations to boost efficiency and reduce errors, with additional skills in financial operations and compliance.

Overview

9
9
years of professional experience

Work History

Operations Associate

Gemini
New York
10.2024 - Current
  • Analyzed and validated over $2 million in high-risk financial transactions with 93.9% accuracy, ensuring compliance with internal controls and regulatory standards.
  • Streamlined resolution of 1,000+ customer support cases through structured outreach, system navigation, and process tracker enhancements, increasing resolution speed by 30%.
  • Engaged with Engineering, Compliance, and Operations teams to identify system issues, clarify requirements, and deploy solutions aligned with business and regulatory objectives.
  • Developed standardized process documentation and macros, reducing manual processing time by 25%, and increasing operational efficiency.

Clinical Operations Associate

Nomad Health
New York
10.2021 - 10.2023
  • Oversaw $1.6M+ quarterly portfolio encompassing 70+ client accounts, utilizing data-driven engagement strategies to enhance onboarding, retention, and scheduling utilization.
  • Acted as the primary contact for escalated operational and technical issues, translating user feedback into system requirements for the product and engineering teams.
  • Supported requirements gathering and validation for new platform features; conducted user acceptance testing (UAT), and provided clinical/operational insights to ensure accurate deployment.
  • Generated reports and dashboards to evaluate system performance and operational metrics, enabling leadership in capacity planning and process refinement initiatives.

Care Coordinator II

Memorial Sloan Kettering Cancer Center
New York
03.2019 - 10.2021
  • Coordinated patient access and scheduling for over 200 patients weekly in Neurology and Rehab clinic practices, using Epic.
  • Partnered with staff to document and improve scheduling workflows, reducing scheduling errors, and enhancing access.
  • Troubleshot Epic navigation issues, and trained staff on workflows and job aids.
  • Engaged with IT and operations to analyze and validate Epic scheduling enhancements ahead of rollout.

Enrollment Specialist

MetroPlus Health
Brooklyn
03.2018 - 09.2018
  • Facilitated enrollment for various health plans, including Medicaid, Medicare, and Essential Plan.
  • Achieved enrollment targets through exceptional customer service and precise data entry.
  • Served as primary contact for patients exploring Medicaid, Medicare, and commercial insurance options.
  • Conducted group and individual presentations at community sites, such as healthcare provider offices, churches, and shelters, to educate potential members.

Emergency Room Clerical Associate III

Kings County Hospital
Brooklyn
07.2016 - 03.2018
  • Facilitated daily operations in high-volume Emergency Department as frontline resource for clinical staff and patients.
  • Utilized Epic and Soarian for scheduling, modifying, and tracking patient visits to ensure accurate data capture.
  • Managed intake and discharge procedures under urgent timelines while maintaining detailed patient records.
  • Assisted with departmental initiatives to streamline workflows by revising intake documentation.
  • Ensured compliance with JCAHO standards through auditing workflows, identifying gaps, and implementing corrective actions.

Skills

  • Data analysis
  • Compliance validation
  • Process documentation
  • Customer support
  • User acceptance testing
  • Relationship building
  • Project coordination
  • System troubleshooting
  • Stakeholder management
  • Verbal and written communication

Timeline

Operations Associate

Gemini
10.2024 - Current

Clinical Operations Associate

Nomad Health
10.2021 - 10.2023

Care Coordinator II

Memorial Sloan Kettering Cancer Center
03.2019 - 10.2021

Enrollment Specialist

MetroPlus Health
03.2018 - 09.2018

Emergency Room Clerical Associate III

Kings County Hospital
07.2016 - 03.2018

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Naomi Mbachiantim