Naomi L. Forzani
Spreckels,CA
Summary
- Very reliable, professional, and confident with all customer service responsibilities
- Flexible schedule
- Always eager to learn new skills, as I adapt quickly to new work environments, as well as co-workers
Overview
14
14
years of professional experience
Work History
Server
Stonies Taphouse & Bistro
03.2021 - 10.2023
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
Nanny
Sybil Faulconbridge
11.2020 - 07.2023
- Prepared meals and snacks for child (3 months old-3 years old)
- Built positive and nurturing environment
- Engaged with children on age-appropriate level.
- Assisted in the development of social skills by arranging playdates with peers in a supervised setting.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Taught children basic life skills, manners and personal hygiene.
- Encouraged and assisted with potty training
Nanny
Jeanette B.
01.2022 - 04.2023
- Prepared meals and snacks for the child based on dietary guidelines.
- Built positive and nurturing environments to support child social and emotional growth.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Taught children basic life skills, manners and personal hygiene.
- Transported children to and from activities using personal or family vehicle.
- Encouraged and assisted with potty training
Hostess & Server
Vesuvio Restaurant
06.2011 - 09.2012
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Served food and drinks in dining area as well as the rooftop bar and lounge
Customer Service
Sally's Beauty Supply
12.2009 - 10.2010
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Coordinated product shipments with correct freight company.
- Assisted all customers with any questions about beauty supply products
Customer Service
Sally's Beauty Supply
02.2010 - 10.2011
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Coordinated product shipments with correct freight company.
- Assisted all customers with any questions about beauty supply products
Education
No Degree - Cosmetology
Marinello School Of Beauty
Seaside CA04.2012
High School Diploma -
Carmel High School
Carmel, CA06.2011
Skills
- Customer Service
- Strong people skills
- Sales
- Cosmetologist
- Childcare
Timeline
Nanny
Jeanette B.
01.2022 - 04.2023
Server
Stonies Taphouse & Bistro
03.2021 - 10.2023
Nanny
Sybil Faulconbridge
11.2020 - 07.2023
Hostess & Server
Vesuvio Restaurant
06.2011 - 09.2012
Customer Service
Sally's Beauty Supply
02.2010 - 10.2011
Customer Service
Sally's Beauty Supply
12.2009 - 10.2010
No Degree - Cosmetology
Marinello School Of Beauty
High School Diploma -
Carmel High School