Naomi Penney
Summary
Professional healthcare worker with comprehensive background in phlebotomy, patient care, and team management. Demonstrates strong team collaboration and adaptability to changing needs in order to provide efficient and reliable service. Highly dependable with a focus on attention to detail, safety, sterile and accurate specimen collection while fostering calm environment for patients.
Overview
8
8
years of professional experience
Work History
Phlebotomist Manager
Suncoast Pathology Lab
04.2017 - Current
- Demonstrated proficiency in handling difficult venipuncture cases with minimal discomfort to patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated ability of performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Conducted performance evaluations to identify areas for employee growth.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
Education
Associate of Applied Science - Health Sciences
Eastern Florida State College
Cocoa, FL08-2026
Certified And Licensed Phlebotomist - Phlebotomy
Harris Casel Institute
Palm Bay, FL08-2016
Associate of Applied Science -
Tidewater Community College
Norfolk, VA08-2014
Skills
- Management
- Venipuncture Procedures
- CPR/AED
- Multitasking
- Team leader
- Staff phlebotomy training
- Patient care
- HIPPA Compliance
- Specimen Processing & Handling
Timeline
Phlebotomist Manager
Suncoast Pathology Lab
04.2017 - Current
Associate of Applied Science - Health Sciences
Eastern Florida State College
Certified And Licensed Phlebotomist - Phlebotomy
Harris Casel Institute
Associate of Applied Science -
Tidewater Community College
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