NAOMI PRIYADARSHINI N
Chennai
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Associate
Athenahealth
Chennai, India
10.2016 - Current
- I have been an Operations Associate since January 2023, working on Posting Quality-related tasks, writing SQL queries, and resolving issues and requests related to CRM cases created and directed to the ERA Department.
- Currently handling CRM cases for ERA related issues. Have done analysis and review for kick code related mapping, re-mapping, rule check, PQ project creation, File formatting issues, etc
- Worked in Data Entry Intercept project before that intercepting payment batches routed to Access and thereby doing cost saving
- Worked in BLADE process (Batch Level Application of Data Entry)
- Worked in Kick code analysis and CRM cases related to kick codes and ERA related issues, where for kick code scenarios, a 90 day report would be pulled and analyzed to match an appropriate Athenacode to the ANSI codes to enable trouble free Athena Posting process and avoidance of escalations or client concerns thereby
- For other ERA related issues, would reach out to the Payer and or re-direct to the respective departments to rectify the fix
Senior Process Executive
Cognizant Technology Solutions
Chennai, India
12.2015 - 09.2016
- Worked for ADS software which did the back end job for Change Health Care (Automated Clearing House) and thereby had constantly on calls with Clients and Vendors
Sales Process Executive
Sutherland Global Services
Chennai, India
08.2013 - 11.2015
- Worked for an anti-virus sales and technical support where I handled US/UK and Australian customers/clients
- Made annual and one time support fixes and handled irate and frustrated clients and customers
- Also worked as a Process Trainer for Language and sales pitching skills for a year
Emergency Nurse
Frontier Lifeline Heart Foundation
Chennai, India
05.2010 - 06.2013
- Started my career as a Nurse and understood and practiced Health care for 3 years
- Worked in CCU as an Emergency/Critical Care Nurse handling patients with heart and lung disorders
Education
Bachelor of Science - Nursing
Auxilium Girls Higher Sec School
Vellore, TN04.2010
Skills
- Verbal and written communication
- Process enhancements and revisions
- Workload prioritization
- Continuous Improvement
- Process Improvements
- Issue researching and resolution
- SQL knowledge and practice present
Certification
SQL learnt and access obtained in Athena platform and have been an SQL query writer.
Accomplishments
- Have got Techmaster Sales Star of the year while in Sutherland handling US/UK and Australian customers.
- Have been a participating and contributing Team member when Data Entry Intercept Team got awarded for Team recognition.
Languages
- Tamil, First Language
- English, C2 Proficient
- Telugu, A2 Elementary
- Kannada, A2 Elementary
- Malayalam, B1 Intermediate
Activities
I'm a professional singer and have been one since my youngest of school days and has continued even while I was a Nurse.
Timeline
Operations Associate
Athenahealth
10.2016 - Current
Senior Process Executive
Cognizant Technology Solutions
12.2015 - 09.2016
Sales Process Executive
Sutherland Global Services
08.2013 - 11.2015
Emergency Nurse
Frontier Lifeline Heart Foundation
05.2010 - 06.2013
Bachelor of Science - Nursing
Auxilium Girls Higher Sec School