Naomy Arellano
El Paso,TX
Summary
To gain employment with a company that offers an opportunity to learn and implement new skills and contribute to the success of the company.
Overview
18
18
years of professional experience
Work History
Office Manager
El Paso Dental Group
04.2025 - Current
- Streamlined office operations by implementing efficient scheduling and resource allocation systems.
- Managed patient records using electronic health record (EHR) systems to ensure accuracy and compliance.
- Coordinated with dental staff to improve patient flow and enhance overall service delivery.
- Developed training programs for new administrative staff, fostering a culture of continuous improvement.
- Analyzed office workflows to identify bottlenecks, recommending solutions that increased productivity.
- Was promoted to Operation Manager 04/2026
Office Manager
Elite Dental LLC.
El Paso, TX
10.2017 - 04.2025
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for patients
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Evaluated employee records and productivity to complete employee evaluations.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Oversaw quality control and productivity rates to increase revenue and production times.
Department Manager
Barragan’s Salon and Spa
11.2012 - 04.2016
- Anticipated spa and salon guest concerns and addressed them immediately
- Communicated all client reservation to appropriate staff
- Led comprehensive spa tours for new members
- Followed the pre-assigned opening and closing procedures for each spa station
- Coordinated all aspects of guest services, including supply monitoring and facility maintenance
- Consistently followed all required protocols for scheduling spa appointments
- Processed guest credit card information for salon services
- Performed inventory and restocking assignments as necessary
- Handled guest complaints calmly and professionally
- Directed telephone calls to appropriate departmental personnel
- Maintained the front desk workstation by keeping it clean and free of personal items
- Answered a high volume, multi-line telephone promptly and courteously
- Remained polite when speaking with difficult guests on the phone.
Assistant Manager
Journeys Kidz
08.2008 - 11.2011
- Handled daily heavy flow of paperwork
- Conducted weekly walk-throughs with the manager to discuss interior visual displays
- Provided an elevated customer service to generate a loyal clientele
- Helped drive sales goals and achieve monthly quotas
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Maintained cleanliness and presentation of stock room and production floor
- Participated in physical inventory counts
- Operated a POS system to itemize and complete an average of number customer purchases
- Restocked inventory every month and reviewed cash operation date to verify proper replenishments
- Earned management trust by serving as a key holder, responsibly opening and closing store.
Education
Liberal arts of Psychology
El Paso Community College
El Paso, TXPsychology
University of Texas at El Paso
El Paso, TXHigh School Diploma - undefined
Riverside High School
El Paso, TXSkills
- Skills development
- Sales management proficiency
- Effective team contributor
- Staff management
- Prioritization of tasks
- Task management
- Proficient in customer support
- Effective time management skills
- Office operations management
- Team development
- Financial oversight and reporting
- Accounts receivable auditing
Timeline
Office Manager
El Paso Dental Group
04.2025 - Current
Office Manager
Elite Dental LLC.
10.2017 - 04.2025
Department Manager
Barragan’s Salon and Spa
11.2012 - 04.2016
Assistant Manager
Journeys Kidz
08.2008 - 11.2011
Psychology
University of Texas at El Paso
High School Diploma - undefined
Riverside High School
Liberal arts of Psychology
El Paso Community College