Naomy Martinez
Coral Gables
Summary
Adept at boosting team efficiency and enhancing customer satisfaction through strategic training and leadership initiatives. Focusing on advanced market analysis and mentoring. Equipped with robust skills in leadership, customer service, and multilingual communication, demonstrating a strong capacity for problem-solving and team collaboration.
Overview
3
3
years of professional experience
Work History
Front Desk Security Officer
Royal Caribbean Group
06.2024 - Current
- Enhanced building security by conducting thorough visitor screening and issuing proper identification badges.
- Exhibited strong decision-making skills during critical incidents, effectively coordinating responses among team members to resolve issues quickly.
- Maintained a safe environment for employees and visitors by regularly patrolling the premises and addressing potential security concerns.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
Team lead
Panera Bread
09.2021 - 08.2024
- I ensure representing and advocating for team needs, I train new people, and make sure they are prepared, contribute to the growth of the organization
- As Team Lead at Panera Bread, I enhance team efficiency and boost customer satisfaction
- Monitor daily operations, ensuring all activities align with company standards and goals
- Passionately guide and motivate team members to exceed service expectations and achieve targets
STOCK MARKET TEAM LEAD
Junior Achievement of Greater Miami
08.2021 - 12.2021
- Maintained open communication and productive collaboration between internal department representatives
- Tracked news on major corporations and investigated potential actions and impacts on market
- Mentored junior traders on strategies and best practices
- Led market analysis, enhancing trading strategies and team performance
Education
Associate Of Business Administration -
Miami Dade College
Miami, FLHigh School Diploma - undefined
Coral Gables Senior High School
Coral Gables05.2023
Skills
- Leadership
- Customer Service
- Trilingual
- Communication
- Staff training
- Problem-solving
- Product labeling & cleaning (Expert)
- Teamwork (Expert)
Languages
Spanish
Native or Bilingual
French
Native or Bilingual
Timeline
Front Desk Security Officer
Royal Caribbean Group
06.2024 - Current
Team lead
Panera Bread
09.2021 - 08.2024
STOCK MARKET TEAM LEAD
Junior Achievement of Greater Miami
08.2021 - 12.2021
High School Diploma - undefined
Coral Gables Senior High School
Associate Of Business Administration -
Miami Dade College
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