Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Naphtali Pierre Metellus

Kissimmee,FL

Summary

Accomplished Phlebotomist with a proven track record at Quest Diagnostics, adept in venipuncture and patient care, showcasing leadership and specimen handling expertise. Increased patient satisfaction through empathetic service and precise specimen collection. Excelled in high-pressure scenarios, demonstrating strong problem-solving skills and a commitment to professionalism.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Phlebotomist II

Quest Diagnostics
03.2024 - Current
  • Performed venipunctures and capillary draws with precision to ensure accurate specimen collection.
  • Explained policies, procedures and services to patients.
  • Maintained a clean, safe, and organized work environment.
  • Open and Closed my Site and kept it up and running
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.

Customer Service Representative

ResultsCX
07.2022 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Phlebotomist I

Quest Diagnostics
10.2021 - 02.2022
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Packaged and shipped specimens to central lab daily.

Sales Associate

Badcock Home Furniture
02.2021 - 09.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Diploma -

Liberty High School
Kissimmee, FL
05.2021

Certificate Of Technical Studies - Phlebotomy

Osceola Technical College
Kissimmee, FL
11.2020

Skills

  • Venipuncture
  • Patient care
  • Specimen handling
  • Leadership
  • CPR
  • BLS
  • Data Entry

Certification

Registered Phlebotomy Technician (RPT)

Basic Life Support (BLS)

CPR

Digital Information Technology (DIT)

Languages

French
Native or Bilingual
Spanish
Limited Working

Timeline

Phlebotomist II

Quest Diagnostics
03.2024 - Current

Customer Service Representative

ResultsCX
07.2022 - 02.2023

Phlebotomist I

Quest Diagnostics
10.2021 - 02.2022

Sales Associate

Badcock Home Furniture
02.2021 - 09.2021

Diploma -

Liberty High School

Certificate Of Technical Studies - Phlebotomy

Osceola Technical College

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Naphtali Pierre Metellus