Napoleon H Henry
Pompano Beach,FL
Summary
Experienced with maintaining safety and security protocols. Utilizes effective communication and observation skills to manage access control and conduct patrols. Knowledge of handling emergency situations and collaborating with team members for optimal security.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Armored Car Guard/Driver/Office Messenger
Mid Florida Armored & ATM Services
01.2021 - 11.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Provided exceptional customer service while handling sensitive information with discretion and professionalism.
- Followed proper safety procedures and protocols while loading, unloading, and operating vehicles.
- Managed inventory control, adhering to strict protocols for secure storage and distribution of high-value items.
- Ensured timely delivery of valuable items, contributing to client satisfaction and trust.
- Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
- Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
Pest Control Service Technician
Petri's Positive Pest Control
04.2018 - 11.2021
- Identified pest issues, placed traps and bait and removed dead pests after extermination.
- Suggested natural pesticides to eliminate pantry moths, fruit flies and stink bugs.
- Recommended company products and services to prevent repeat infestations and boost sales of elimination solutions.
- Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
- Minimized property damage from pests with proactive inspections and targeted treatments for high-risk areas.
- Developed strong relationships with clients by providing exceptional customer service throughout each interaction.
Security Guard
G4S Secure Solutions
06.2006 - 10.2018
- Secured personnel and premises by inspecting buildings and patrolling property.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Responded to medical emergencies before paramedic and law enforcement arrival..
- Reported safety hazards for remediation response.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
Education
Associate of Science - Criminal Justice
Everest University
Pompano Beach, FL09-2006
Skills
- [Florida] Claims Adjuster License
- Customer Service
- investigating
- Communication Skills
- Good written skills
- Attention to detail
- Reporting
- Oracle
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
Certification
- First Aid Certification
- [Florida] Driver's License
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Forklift Certification
Timeline
Armored Car Guard/Driver/Office Messenger
Mid Florida Armored & ATM Services
01.2021 - 11.2024
Pest Control Service Technician
Petri's Positive Pest Control
04.2018 - 11.2021
Security Guard
G4S Secure Solutions
06.2006 - 10.2018
- First Aid Certification
- [Florida] Driver's License
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Forklift Certification
Associate of Science - Criminal Justice
Everest University
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