Naporchue Watkins
Hopkinsville,KY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon Flex
01.2025 - Current
- Independently manage deliveries by picking up and delivering Amazon packages on schedule.
- Provide excellent customer service by ensuring safe and secure package handling.
- Optimize delivery routes for efficiency while adhering to traffic and safety regulations.
- Use the Amazon Flex app to track and confirm deliveries in real time.
Delivery Driver
Walmart Spark Delivery
01.2023 - Current
- Provide timely and accurate delivery of customer orders, ensuring high satisfaction and efficiency.
- Utilize GPS navigation and route optimization to improve delivery times and efficiency.
- Maintain strong communication with customers and support teams to resolve delivery issues.
- Handle and transport goods safely while adhering to company policies and local traffic regulations.
Production Technician / Team Leader / Support Technician 3
Metalsa
01.2013 - Current
- Lead and support production operations to ensure efficiency and quality in manufacturing.
- Train and mentor employees to enhance teamwork, problem-solving, and overall performance.
- Utilize Microsoft Excel for data tracking, reporting, and analysis to improve workflow and productivity.
- Address and resolve operational issues to maintain high standards of customer satisfaction.
- Implement negotiation strategies to improve processes and maintain positive workplace relations.
- Focus on enhancing customer experience and satisfaction through process improvements.
Patient Care Aide
Western State Hospital
03.2012 - 01.2013
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Collaborated with healthcare professionals to deliver comprehensive care plans for each patient.
- Consistently maintained a clean and hygienic environment for better infection control measures in the facility.
Education
High School - undefined
Christian County High School
01.2005
Skills
- Problem-Solving & Conflict Resolution
- Microsoft Excel & Data Analysis
- Customer Service & Customer Experience
- Employee Training & Leadership
- Team Collaboration & Communication
- Negotiation & Process Improvement
Certification
- Improving Your Leadership Communications – LinkedIn Learning
- Building Business Relationships – LinkedIn Learning
- Difficult Situations: Solutions for Managers – LinkedIn Learning
- Coaching for Continuous Improvement – LinkedIn Learning
- Getting Organized for Peak Performance – LinkedIn Learning
Timeline
Delivery Driver
Amazon Flex
01.2025 - Current
Delivery Driver
Walmart Spark Delivery
01.2023 - Current
Production Technician / Team Leader / Support Technician 3
Metalsa
01.2013 - Current
Patient Care Aide
Western State Hospital
03.2012 - 01.2013
High School - undefined
Christian County High School
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